Melissa Kaus
Cowlesville,NY
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager of Operations
New Salon Services, Inc.
03.2002 - Current
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits for 75 employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off for 6 locations.
Bookkeeping Administrative Assistant
Bulwark Construction LLC
07.2012 - 12.2015
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records for 5 employees.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
Education
BBA - Business Administration And Management
Bryant And Stratton College
Getzville, NYCosmetology License - Cosmetology
Genesee Valley BOCES, Batavia, NY
Batavia, NYSkills
- Aura Salon Software
- Prism HR - Payroll Processing Software
- Operations Management
- Staff Development
- Team Leadership
Certification
- Human Recourses Trainings and Certifications
- High Impact Leadership
- Excelling as a Manager or Supervisor
- Compliance 101
- Coaching and Progressive Discipline
- Managerial Courage
- Inspiring Champions - Business Boot Camp
- Salon - Multi-Unit Leadership
Timeline
Bookkeeping Administrative Assistant
Bulwark Construction LLC
07.2012 - 12.2015
General Manager of Operations
New Salon Services, Inc.
03.2002 - Current
BBA - Business Administration And Management
Bryant And Stratton College
Cosmetology License - Cosmetology
Genesee Valley BOCES, Batavia, NY
- Human Recourses Trainings and Certifications
- High Impact Leadership
- Excelling as a Manager or Supervisor
- Compliance 101
- Coaching and Progressive Discipline
- Managerial Courage
- Inspiring Champions - Business Boot Camp
- Salon - Multi-Unit Leadership
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