Melissa Kavanagh
Huber Heights,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excited for long term stability and growth within Kearney & Company.
Overview
22
22
years of professional experience
Work History
Leasing Consultant
Towne Properties Asset Management Company
Beavercreek, OH
04.2022 - Current
- Responsible for coordination of new lease agreements while maintaining current agreements
- Work closely with the Community Manager
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Leveraged YARDI Software skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Received rent payments and tracked transactions in accounting software.
Store Manager
Rent-A-Center
Dayton, OH
03.2013 - 04.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Property Manager
CnC Investments/Adara Communities
Middletown, OH
01.2011 - 06.2012
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Planned, scheduled and, coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Built relationships with service vendors and submitted associated billing statements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Facilitated tenant paperwork processing and verification.
- Oversaw daily operations, maintenance and administration of various properties.
- Responsible for Risk Management reporting Report to DM/DVP Daily/Weekly on financial updates, invoices and various other projects.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Property Manager
AIMCO
Kettering, OH
10.2001 - 11.2009
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Successfully completed a Management merge while maintaining staff & moral.
- Assisted with the transition to FFMC under court order for Receivership, including but not limited to; New Procedures; New Accounts; Complete File Audits; Assisting District Manager in transition
- Worked closely with Maintenance Supervisor/Construction Supervisors on various projects and property improvements
- Responsible for Risk Management reporting Report to DM Daily/Weekly on financial updates, invoices and various other projects.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Collected ~250K in monthly assessments, rental fees, deposits and payments.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Education
High School Diploma -
Bellbrook High School
06.1999
OSHA Training 10-hour Course for General Industry Safety & Health -
U.S Dept of Labor
Skills
- Administrative Oversight
- Phone and Email Etiquette
- Project Management
- Business Development
- Organizational Skills
- Proficient in Microsoft
- Data Analysis
- Customer Focused
- Accounting and Bookkeeping
Timeline
Leasing Consultant
Towne Properties Asset Management Company
04.2022 - Current
Store Manager
Rent-A-Center
03.2013 - 04.2022
Property Manager
CnC Investments/Adara Communities
01.2011 - 06.2012
Property Manager
AIMCO
10.2001 - 11.2009
High School Diploma -
Bellbrook High School
OSHA Training 10-hour Course for General Industry Safety & Health -
U.S Dept of Labor
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