Melissa K. Boss
Columbia,MO
Summary
With over 25 years of hospitality management, as well as two plus years of sales experience; I have created a dynamic career, which has reflected in record breaking performance in management in my current industry. I have ranked top store in the region for bottom line sales, as well as continually beating LY in sales year over year in my role. I have shared my management experience with larger hospitality chains like: Apple Bees, Macaroni Grill, and Texas Roadhouse. Over the years my experiences have been dynamic between sales and hospitality to give me an outside of the box perspective that has ensured I am successful with every endeavor. With my multi-faceted experience, I am confident I would be an asses to your company.
Overview
22
22
years of professional experience
Work History
Practice Manager
Eyes On Missouri
07.2024 - Current
- I ran a 1.7 Million dollar Eye care practice and built it’s sales up 7.5% over last year
- All company goals/KPI’s were met and exceeded (Continuity of Care 20% over the company goal, Remakes were 5% better than the company goal, labor was 3.5% better than the expectation)
- I built a team from scratch when I accepted the position to build a more cohesive team that cared about the patients and the patient’s experience and kept my retention rate at 100%
- The feedback from the patients was amazing as they now felt they were now cared about and given an experience they deserved
- I networked with many incredible Practice Managers, and used their expertise and knowledge to build a more profitable business and helped support driving our Market’s results to a higher level
- Our market was recognized by the company of always achieving outstanding KPI’s, way above the company goals
- Drove sales up 7.5% over last year by improving our team, it’s standards, and upholding expectations
- Had zero turnover while I was there
- Exceeded all KPI Goals (COC: up 20%, Remakes 5% better, Labor 3.5% better than expectation, increased our Show Rate by 15%)
- Recruited talent for other locations
SENIOR SERVICE MANAGER
Texas Roadhouse
04.2011 - 06.2024
- Report directly to Market Partner for a 7 million dollar store
- I oversee a staff of 125; including four other members of management
- Ensure all corporate goals are met and exceeded
- Focused on, talent recruitment, not only for my store, but for market
- I have extensive experience in hiring and payroll management
- As well as, merchandising, visual presentation, customer service, staff development and guest outreach
- Utilized tools and resources to ensure I consistently outpaced market, region and corporate in net sales, and merchandise penetration
- I have been chosen to head the structuring new store openings throughout our territory
- I was hand selected out of 2000 other candidates to open a new concept (Bubbas 33) in Wichita, KS in 2015
- Current role duties consists of hiring, training, creating sales goals to franchise expectations, as well as ensuring daily operations are met Scheduling entire staff, to ensure proper coverage without exceeding payroll limitations
- I also maintain guest relations on a daily basis
- Drove sales up 24% by developing team, improving customer service, and increased sales promotions to accommodate the customer
- Utilizing numerous reports to help leverage traffic, net sale trends, and cost control in payroll
- Maintained low staff turnover
- Developed top talent for store as well as Market
- Recognized for highest percent to goal in sales growth within Market
- Consistently keep shrinkage of goods under a 10% loss
- Continuously exceeds in beating LY numbers through drive in daily sales
SERVICE MANAGER/ASSISTANT GENERAL MANAGER
Applebees Bar and Grill
09.2005 - 03.2011
- Increased sales annually from per guest average
- I exceed personally in driving growth of our locations KPI
- I am responsible for development of new team members until completion of their training
- As well as continual training to ensure they’re consistently driving sales through their set goals
- I consistently control budget expectations of alcohol, as well as cost of goods
- Training
- Communicating with guests on a daily basis to ensure their experience was to par
- Creating promotional events to drive sales
- Creating team morale to reduce turn over
- Developing staff to management level
- Working with outside vendors
- Ensuring all of our 3rd party vendors were providing their services in a timely fashion
SALES REPRESENTITIVE
US Foods Service
01.2003 - 01.2005
- Procuring and obtaining new business accounts on a weekly basis
- As well as increasing volume within current accounts in my territory
- Setting numerous appointments and cold calling business(s) throughout my territory to ensure the funnel is consistently full
- Closing multiple new business to US Foods a weekly basis to create personal and company growth through sales
- Creating custom product packages to fit the needs of each individual business
- This better helping all customers as well as building my book of business for return clients as well as referrals
- Ensured I not only hit weekly expectation, but exceeded my goals to stay on pace for Companies top elite team
- Did this through constant prospecting, as well as obtaining customers from competitors
- Managed 42 accounts, with complete retention
- Grew all accounts annually
- Total dollars in accounts 1.2 million
Education
Computer Science
Columbia College
Columbia, MOHigh School Diploma -
Jefferson City High School
Jefferson City, MO05.1994
Skills
- Schedule management
- Customer Satisfaction
- Inventory control
- Customer relationship building
- Operations management
- Practice management
- Coaching and mentorship
- Sales forecasting
- Staff development
- Budget oversight
- Time management
- Human resources
Timeline
Practice Manager
Eyes On Missouri
07.2024 - Current
SENIOR SERVICE MANAGER
Texas Roadhouse
04.2011 - 06.2024
SERVICE MANAGER/ASSISTANT GENERAL MANAGER
Applebees Bar and Grill
09.2005 - 03.2011
SALES REPRESENTITIVE
US Foods Service
01.2003 - 01.2005
Computer Science
Columbia College
High School Diploma -
Jefferson City High School