Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Melissa Keating

Coralville,IA

Summary

Strategic Applications Manager skilled in applications support and project management. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10 year record of building positive relationships with internal and external stakeholders.

Overview

13
13
years of professional experience

Work History

Senior Manager, IT Client Services

R1 RCM
07.2024 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Implemented and developed operational standards, policies and procedures.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Director of Application Management and Support

Acclara
05.2023 - 07.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

Senior Applications Manager

TEGRIA
01.2022 - 05.2023
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Oversaw development and implementation of improvement projects to support and network operations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Coordinate client implementation projects, defined scope, and managed milestones as the technical project manager.
  • Maintained all vendor relationships for patient pay technologies through creating standardization and change management procedures.
  • Reconciles and approves all monthly invoices for patient pay technologies.
  • Worked with department leaders to create a ticketing and quality procedure for the Business Solutions Group including establishing SLAs and priority determination grid.

Applications Manager

MEDIREVV
07.2019 - 01.2022
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Coordinated projects, defined scope, and managed milestones as the primary technical project resource and escalation point.
  • Lead the Business Solutions Group to improve an internal customer satisfaction score from 85% to 100%

Business Solutions Group Supervisor

MEDIREVV
06.2018 - 07.2019
  • Organized training sessions for staff members to meet departmental goals.
  • Evaluated staff performance and provided feedback.
  • Assisted in interviewing and hiring of new candidates.
  • Planned and implemented daily activities and responsibilities of team members.

Systems Application Analyst

MEDIREVV
08.2017 - 06.2018
  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Identified and resolved problems through root cause analysis and research.
  • Defined business goals to determine systems requirements.
  • Assessed, defined and document scope of projects.

Operations Supervisor

MEDIREVV
09.2014 - 08.2017
  • Supervise the work of 24 Patient Account Representatives and 4 clients
  • Ensure employees are successfully meeting quality and productivity standards by performing account audits and providing performance plans
  • Develop and monitor employee performance goals
  • Analyze inventory reports and assertively pursue cash collection opportunities and denial trends
  • Work with multiple departments to identify and put into place multiple processes that have improved cash collection
  • Attend weekly conference calls with clients to escalate trends
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Accounts Receivable Specialist

MEDIREVV
08.2012 - 09.2014
  • Verified, billed and preformed insurance follow-up for multiple payors in multiple systems including EPIC
  • Ran and sent daily statements to LetterLogic on FileZilla and on CUTransit
  • Prepared daily reconciliation reports
  • Responsible for the daily importing of client files into ManageMed

Education

ASSOCIATE OF ARTS - Liberal Arts

Kirkwood Community College
Iowa City, IA
2010

Additional Information

  • Additional several Iowa Lean Consortium Conferences with a focus on continuous improvement.
  • Starting taking steps to obtain the PMP certification

Timeline

Senior Manager, IT Client Services

R1 RCM
07.2024 - Current

Director of Application Management and Support

Acclara
05.2023 - 07.2024

Senior Applications Manager

TEGRIA
01.2022 - 05.2023

Applications Manager

MEDIREVV
07.2019 - 01.2022

Business Solutions Group Supervisor

MEDIREVV
06.2018 - 07.2019

Systems Application Analyst

MEDIREVV
08.2017 - 06.2018

Operations Supervisor

MEDIREVV
09.2014 - 08.2017

Accounts Receivable Specialist

MEDIREVV
08.2012 - 09.2014

ASSOCIATE OF ARTS - Liberal Arts

Kirkwood Community College

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Melissa Keating