Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Keen

Mulberry,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Suppport Worker

Choices
09.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Call Center Representative

National Pen
05.2019 - 03.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Assistant Store Manager

Absolute Wireless
05.2017 - 04.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

GED -

Adult Education Program
Tullahoma, TN
05.2010

Skills

Daily living support

Housekeeping tasks

Health and safety awareness

Emotional Support

Problem-solving skills

Customer Support

Customer Service

Attention to Detail

Employee Scheduling

Timeline

Suppport Worker

Choices
09.2022 - Current

Call Center Representative

National Pen
05.2019 - 03.2020

Assistant Store Manager

Absolute Wireless
05.2017 - 04.2019

GED -

Adult Education Program

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Melissa Keen