Melissa Keener
LAKE WORTH,FL
Summary
Dedicated Operations Manager and Effective Leader who excels using proven methods and cutting edge technology to successfully cut costs and streamline operations and increase productivity
Overview
28
28
years of professional experience
Work History
Operations Manager
Luthersales Furniture And Acquisitions, LLC
01.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Website Manager
Luthersales Furniture And Acquisitions, LLC
10.2004 - 01.2016
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Increased web traffic by implementing effective SEO strategies and keyword research.
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Managed website projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
- Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
- Troubleshot issues with websites and fixed scripting and use issues.
Executive Assistant to the Managing Director
Federal Express
09.1996 - 08.2004
- Enhanced office efficiency through meticulous organization and prioritization of tasks.
- Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Optimized time management for the Managing Director by handling day-to-day tasks such as calendar management, phone calls, and email correspondence.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
SUNY At Farmingdale
Farmingdale05.1988
Skills
- Operations Management
- Customer Service
- MS Office
- Data Management
- Client Relationships
Timeline
Operations Manager
Luthersales Furniture And Acquisitions, LLC
01.2016 - Current
Website Manager
Luthersales Furniture And Acquisitions, LLC
10.2004 - 01.2016
Executive Assistant to the Managing Director
Federal Express
09.1996 - 08.2004
Associate of Applied Science - Administrative Assistance And Secretarial Science
SUNY At Farmingdale