Results-driven professional skilled in client relationship building and safety compliance. Proven track record in conducting detailed evaluations and analyzing customer interactions to drive actionable insights.
Overview
24
24
years of professional experience
Work History
Independent Contractor
Professional Mystery Shopper
Homosassa, FL
09.2024 - Current
Conducted detailed evaluations of customer service interactions to assess quality and compliance standards.
Created comprehensive reports summarizing findings, providing actionable insights for client improvement strategies.
Analyzed shopping experiences across various industries to identify trends and areas for enhancement.
Maintained confidentiality while documenting sensitive information related to assignments and client interactions.
School Bus Operator
Citrus County School Board
Lecanto, FL
06.2013 - 10.2021
Operated school buses safely, ensuring timely transport of students to and from designated locations.
Conducted pre- and post-trip inspections to maintain vehicle safety and compliance with regulations.
Managed student behavior during transit, fostering a positive and safe environment for all passengers.
Communicated effectively with parents, school staff, and transportation coordinators regarding schedules and concerns.
Office Manager
Kare Medical Transport Services
Marysville, OH
11.2001 - 05.2007
Streamlined office operations to enhance efficiency and support team productivity.
Coordinated schedules and managed logistics for medical transport services.
Implemented electronic filing systems to improve document retrieval processes.
Developed training materials and conducted onboarding sessions for new staff.