Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Keeran

Homosassa,FL

Summary

Results-driven professional skilled in client relationship building and safety compliance. Proven track record in conducting detailed evaluations and analyzing customer interactions to drive actionable insights.

Overview

24
24
years of professional experience

Work History

Independent Contractor

Professional Mystery Shopper
Homosassa, FL
09.2024 - Current
  • Conducted detailed evaluations of customer service interactions to assess quality and compliance standards.
  • Created comprehensive reports summarizing findings, providing actionable insights for client improvement strategies.
  • Analyzed shopping experiences across various industries to identify trends and areas for enhancement.
  • Maintained confidentiality while documenting sensitive information related to assignments and client interactions.

School Bus Operator

Citrus County School Board
Lecanto, FL
06.2013 - 10.2021
  • Operated school buses safely, ensuring timely transport of students to and from designated locations.
  • Conducted pre- and post-trip inspections to maintain vehicle safety and compliance with regulations.
  • Managed student behavior during transit, fostering a positive and safe environment for all passengers.
  • Communicated effectively with parents, school staff, and transportation coordinators regarding schedules and concerns.

Office Manager

Kare Medical Transport Services
Marysville, OH
11.2001 - 05.2007
  • Streamlined office operations to enhance efficiency and support team productivity.
  • Coordinated schedules and managed logistics for medical transport services.
  • Implemented electronic filing systems to improve document retrieval processes.
  • Developed training materials and conducted onboarding sessions for new staff.

Education

Associate of Science -

Rasmussen University

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance

Timeline

Independent Contractor

Professional Mystery Shopper
09.2024 - Current

School Bus Operator

Citrus County School Board
06.2013 - 10.2021

Office Manager

Kare Medical Transport Services
11.2001 - 05.2007

Associate of Science -

Rasmussen University