Melissa Keithahn

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Developed and managed relationships with customers to increase customer loyalty.
• Answered product questions using knowledge of sales and store promotions.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
• Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
• Prepared food orders, cooking on grill and operating fry station.
• Used proper techniques to prepare food and ingredients.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
• Cultivated warm relationships with regular customers.
• Operated register to process payments and collect cash payment for order totals.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
• Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
• Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
• Portioned and wrapped food to place directly on plates for service to patrons.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

• Removed weeds, hazards, and debris from common pathways to improve usability.
• Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
• Handled hedge, bush, and shrub trimming.
• Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
• Performed planting, watering, mulching, and edging of lawns.
• Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
• Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
• Maintained routine landscaping schedules to boost lawn health.
• Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
• Improved plant health through proper pruning, fertilizing, and pest control techniques.
• Assisted in the installation of landscape lighting systems to enhance visibility and security at night.
• Arranged winter decorations, holiday lights, wreaths, and garlands.
• Landscaped yards by planting flowers, grass, trees, and bushes.
• Mowed lawns using self-propelled and riding mowers.
• Collected and removed debris at job sites.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Maintained grounds by trimming, weeding, and general clean-up.
• Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
• Edged and mowed lawns, flowerbeds and landscape features.
• Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
• Cut trees and shrubs to shape and maintain landscape.
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

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• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Obtained cash bank and stocked service bar to prepare for operation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Followed strict recipes and drink measurements to minimize product used.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
• Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Prepared garnishes by evenly slicing and pitting fruits.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.

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• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Gathered and disposed of worksite debris to remove safety hazards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Assisted with basic carpentry work such as installing wooden floors and crown molding.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Operated power equipment to move materials and promote job efficiency.
• Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
• Enhanced project efficiency by coordinating with team members and managing resources effectively.
• Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
• Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
• Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
• Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
• Collaborated with architects and engineers to ensure accurate implementation of design plans while maintaining structural integrity.
• Used variety of hand and power tools to complete tasks.
• Cleaned and maintained tools, equipment and worksites.
• Loaded and unloaded materials onto trucks and trailers.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Followed instructions and safety protocols to prevent accidents and injuries.
• Installed drywall, siding and other structural components.
• Managed safe and efficient use of tools and equipment on construction sites.
• Followed instructions and safety protocols while operating machinery and equipment.
• Provided labor support to carpenters, masons and other skilled trades.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Worked on sites, installing roofs and other exterior components.
• Helped with door and window installations.
• Assisted in digging, trenching and backfilling trenches and foundations.
• Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
• Dug trenches, backfilled holes and compacted earth to prepare for new construction.

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