- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and cancelled items.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked successfully with diverse group of co workers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely deliveries.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face of through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
(Used Henny Penny warmers and holding cabinets daily)