Melissa Kelly
Willow Street,PA
Summary
Hardworking Hay & Forage Product Manager 10 years of experience collaborating with teams to drive engagement and build sales. Excellent interpersonal and organizational skills. Experienced with assessing market competition by comparing company's product to competitor's products.
Overview
23
23
years of professional experience
Work History
Global Product Quality –Hay &Forage Global Product Line
CNH Industrial
01.2018 - Current
- Responsible for Product Quality for the H&F GPL Globally including Current Product and New Product Launches
- Additional responsibility for NAFTA Quality Hay & Forage Equipment
- Support and liaise with Product Platform Members, Regional Quality Leaders and Brand Management providing a single point of contact for all Hay & Forage Equipment
- People Development by removing inefficiencies, develop and grow skills
- Integration of the quality team from the acquired Kongskilde organization
- Key Deliverables: CPM Time to fix, (Driving time to fix, improving root cause analysis and fix effectiveness) CORF Warranty, (Managing $ACPU & R/100 according to Budget & SBP) PIP Management, (Cycle Time from submission to launch) New Product Launches (Milestone adherence, Proactive tools, Validation, CPA/CQA)
Chief Engineer Crop Packaging- New Holland
CNH Industrial
02.2017 - 01.2018
- Led a team of 10 Product Design Engineers for the Crop Packaging Platform
- Manage all engineering activities from design, development and testing
- Drive successful launches of product improvement that could include complete GPD launches, manufacturing improvements and/or customer quality concerns
- Ensure these projects are completed on time and within target budget
- Coordinate with the other functions of the platform team to develop project objectives and initiatives
- Provides input from a product development perspective on decisions that affect the strategy of Crop Packaging
- Confronts and solves performance/operational issues to improve development efficiency and team work.
Technical Information Manager- New Holland
CNH Industrial
01.2014 - 02.2017
- Manage a staff of 22 salary personnel consisting of Technical Authors and File Preparation specialists
- The teams are responsible, from start to finish, for all of the manuals needed for launch and for our customers to be able operate and service a variety of high profile CNHi products, ranging from Haytools to Combines
- Work with Product Marketing, Plant Manufacturing and OEM suppliers to obtain equipment for the team to be able to author manuals with higher technical content
- Organize the team to ensure they are working efficiently and effectively according to their strengths
- Reduce ineffective processes and habits that caused delays in producing manuals
- Developed and implemented the Product Support Specialist (PSS) role
- This role provides support between the Product Platforms and Product Support.
Product Performance Specialist- Crop Packaging- New Holland
CNH Industrial
10.2010 - 01.2014
- Act as the voice of the customer and/or dealer to the Crop Packaging Platform
- Main product lines include the Variable Chamber Round Baler with production both in New Holland, PA and Plock, Poland, Small Square Baler and Pull Type Forage Harvester
- Work with Engineering, Commercial and Field Personnel to ensure the customer is receiving products that meet their needs and are built to the highest quality
- Focus on warranty trends and ASIST concerns to provide the platform with accurate forecasts of warranty and possible arising issues
- Worked with Current Products Engineering Team to reduce warranty average cost per unit by $100 over 18 months on the Variable Chamber Round Baler
- Successfully launched the Utility Variable Chamber Round Baler on time and with excellent initial quality results
- Assumed role of Q&R Specialist for Crop Packaging Platform, leading the Current Products Team to achieve and maintain quality standards for all products.
Service Technical Specialist- New Holland
CNH Industrial
09.2006 - 01.2010
- Main responsibility is to respond to questions and issues related to products and performance of the Self- Propelled Windrower, Round Baler, Small Square Baler, Large Square Baler and other various haytools from dealers in the U.S
- And Canada
- Interact between marketing, manufacturing, engineering, training, and purchasing teams to communicate product and field concerns
- Accountable for recognizing trends or potential issues and determine an appropriate resolution before significant failures occur
- Attend training seminars to maintain current product and industry knowledge
- Successfully constructed and presented the product update meetings from 2006- 2010 for Round Balers to all dealers and area service managers
- Traveled to locations in the U.S
- And Canada to support the field staff and the dealer network
- Worked in conjunction with the technical training group to provide apt information to the dealers
- Keeping dealers informed of issues and resolutions by using Asist and Service Bulletins
- Exceeded goal of individual workload contribution and quality objective since starting this position.
Round Baler Assembly Line Supervisor- New Holland
CNH Industrial
05.2006 - 09.2006
- Oversaw the daily activities Round Baler assembly line to ensure safety, quality and productivity guidelines were met by both agency and CNH employees
- Train, develop and counsel 20-25 employees
- Troubleshoot part fit up problems due to design or manufacturing issues
- Evaluated product flow into and off of the assembly line
- Problem solved part issues and developed rework plans.
Round Baler Welding Supervisor- New Holland
CNH Industrial
05.2003 - 05.2006
- Balance and maintain the workload of approximately 30 people in the Round Baler welding production line
- Ensure daily production schedules were met
- Troubleshoot part, tooling and quality problems
- Work with manufacturing engineer to develop better delivery of parts to assembly lines
- Relocated weld cells to achieve less setup time and improve productivity for low volume weldments
- Program and edit the MRC & XRC weld robots
- Trained employees to work safely while producing quality parts consistently.
Round Baler Manufacturing Engineer- New Holland
CNH Industrial
11.2002 - 04.2003
- Support and troubleshoot the welding and assembly lines in the Round Baler area
- Organize the process flow of parts into and out of the welding cells
- Create and process routings, bills of materials, deviations and engineering changes of parts for the BR series Round Baler
- Program and edit weld robots, both XRC and MRC
- Coordinate planning of weld assemblies for assembly and finishing lines
- Set up tooling design changes to produces a better weld assembly.
Manufacturing Engineer (Contract)- Belleville
02.2001 - 11.2002
- Lead project engineer on transferring the small skid steer to the Wichita facility and some parts making to various suppliers
- Scheduled, organized and supervised the timing of part transfers between facilities and suppliers.
Education
Bachelor of Science in Mechanical Engineering Technology -
The University of Pittsburgh at Johnstown
01.2000
Skills
- Data-driven decision-making
- Business process improvement
- Product Roadmapping
- Pricing strategy
- Product positioning
- Technical Product Knowledge
- Teamwork and Collaboration
Professional Development
- New Holland Dealer Sales training
- Round Baler Service training
- H8000/WD”3” series Self-Propelled Windrowers Service training
- Small Square Baler Service training
- Pull Type haytools Service training
- Pull Type Forage Harvester Service training
- XRC & MRC Motoman weld robot training
- Effective Interview training
Qualification Profile
Livestock & Dairy Product Manager with outstanding communication and management skills; seeking an opportunity to make a positive contribution to Armstrong Celings. Strong product, technical and manufacturing knowledge to guide team members to higher standards and process improvement. Strong communication, interpersonal and presentation abilities, especially proficient in identifying and resolving inefficiencies. Successful hands-on management experience in an engineering & manufacturing environment that continually improved productivity and performance. Works well independently or as part of a team; able to initiate professional relationships with customers, management, and all levels of staff to effectively accomplish tasks.
Certification
Timeline
Global Product Quality –Hay &Forage Global Product Line
CNH Industrial
01.2018 - Current
Chief Engineer Crop Packaging- New Holland
CNH Industrial
02.2017 - 01.2018
Technical Information Manager- New Holland
CNH Industrial
01.2014 - 02.2017
Product Performance Specialist- Crop Packaging- New Holland
CNH Industrial
10.2010 - 01.2014
Service Technical Specialist- New Holland
CNH Industrial
09.2006 - 01.2010
Round Baler Assembly Line Supervisor- New Holland
CNH Industrial
05.2006 - 09.2006
Round Baler Welding Supervisor- New Holland
CNH Industrial
05.2003 - 05.2006
Round Baler Manufacturing Engineer- New Holland
CNH Industrial
11.2002 - 04.2003
Manufacturing Engineer (Contract)- Belleville
02.2001 - 11.2002
Bachelor of Science in Mechanical Engineering Technology -
The University of Pittsburgh at Johnstown
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