Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Kendall

Las Vegas

Summary

Hardworking, dedicated, and driven professional with more than 15 years of customer service experience. Looking for an opportunity to use my experience and skills to help highlight and grow your business.

Overview

15
15
years of professional experience

Work History

Barista

Resorts World Casino
06.2022 - Current
  • Processed transactions at the POS efficiently at a high volume.
  • Received and put away deliveries of product to ensure smooth operations.
  • Prepared customers' food and drink orders to their satisfaction.

Medical Biller

EMC Billing Center
07.2021 - 06.2022
  • Accurate data entry for new and established patients.
  • Posted patient and insurance payments to balance accounts.
  • Handled phone calls from patients, clients, and insurance companies to answer questions about accounts.
  • Work on Accounts Receivable to investigate unpaid balances.

Barista

Downtown Grand
08.2020 - 05.2021
  • Accurate cash handling at a high volume.
  • Stock product to ensure customer satisfaction.
  • Opened and closed the store to ensure smooth operations.

Barista

MGM Resorts @ Park MGM
12.2019 - 03.2020
  • Ensured communication of business needs to next shift and management through the Daily Records book.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Logged food temperatures and food safety standards.

Supervisor

HMS Host
05.2019 - 11.2019
  • Accurately count inventory of all storage locations in facility.
  • Place orders in a timely manner with vendors to ensure all product is always available.
  • Oversee multiple establishments (fast food and sit-down restaurants) when general manager is absent.

Barista

HMS Host
05.2010 - 05.2019
  • Awards: Barista Championship 2016 and 2017
  • Greeted customers and expedited their orders to reduce wait time and increase satisfaction.
  • Provided a pull list for porters to grab items at an off-site storage location to maintain adequate stock levels.
  • Ensured food and safety standards.


Education

Medical Billing and Coding Program -

Northwest Career College
Las Vegas, NV
01.2021

Skills

  • Excellent customer service
  • Efficient in multitasking
  • Detail-oriented
  • Salesmanship
  • Accurate cash handling
  • Phone etiquette

Timeline

Barista

Resorts World Casino
06.2022 - Current

Medical Biller

EMC Billing Center
07.2021 - 06.2022

Barista

Downtown Grand
08.2020 - 05.2021

Barista

MGM Resorts @ Park MGM
12.2019 - 03.2020

Supervisor

HMS Host
05.2019 - 11.2019

Barista

HMS Host
05.2010 - 05.2019

Medical Billing and Coding Program -

Northwest Career College

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