Melissa Kendrick

• Dealt with customer complaints and rectified product and service issues.
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Recorded quantities of damaged, faulty or expired items in product reports.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Trained new sales team members and motivated exceptional performance.
• Maintained store operations by following policies and procedures; completed reports.
• Handled returns and exchanges according to company policies.
• Provided feedback on performance of staff members through regular appraisals.
• Described merchandise and explained use, operation and care.
• Greeted customers to determine wants or needs.
• Maintained records related to sales for store management.
• Managed all aspects of store operations including staffing schedules, budgeting.
• Answered customer inquiries regarding product features, pricing, and availability.
• Answered customer queries and complaints and provided prompt solutions.
• Kept track of staff attendance records and updated payroll information accordingly.
• Assisted customers with product selection based on their individual needs.

• Prepared staff work schedules and assigned team members to specific duties.
• Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
• Collaborated with senior management on strategic planning initiatives.
• Provided guidance regarding strategic decisions impacting long-term plans or objectives of the organization.
• Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Monitored progress by establishing plans, budgets and measuring results.
• Analyzed market trends to inform business decisions and strategies.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Created schedules and monitored payroll to remain within budget.

• Dealt with customer complaints and rectified product and service issues.
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Recorded quantities of damaged, faulty or expired items in product reports.
• Bagged or packaged purchases and wrapped gifts.
• Handled customer transactions and balanced cash drawers.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Maintained clean and organized facility to prevent accidents, damages and lost items.
• Coordinated with vendors for ordering supplies, equipment, and other materials.
• Answered store and merchandise questions and led customers to wanted items.
• Maximized profits by controlling costs and managing budgets effectively.
• Organized store by returning merchandise to proper areas and restocked displays.
• Assisted customers with product selection based on their individual needs.
• Inspected deliveries to verify quality standards before stocking shelves.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
• Described merchandise and explained use, operation and care.
• Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
• Maintained records related to sales for store management.
• Maintained store operations by following policies and procedures; completed reports.
• Provided feedback on performance of staff members through regular appraisals.

• Leveraged advanced Zebra technology for operational efficiency.
• Streamlined operations to optimize stock levels.
• Overseen routine operational activities.
• Enhanced online retail purchasing.

• Prepared merchandise for purchase or rental.
• Dealt with customer complaints and rectified product and service issues.
• Answered customer queries and complaints and provided prompt solutions.
• Created successful plans to maximize profits and reduce loss.
• Enforced loss prevention measures such as monitoring CCTV cameras and conducting bag checks at exits.
• Conducted regular audits of cash handling practices to ensure adherence to company policies.
• Assisted in the development of strategies for increasing customer satisfaction and sales performance.
• Maintained clean and organized facility to prevent accidents, damages and lost items.
• Answered store and merchandise questions and led customers to wanted items.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Increased sales by optimizing in-store promotional strategies.

Reviewed and evaluated all relevant prior experience.

Held long-term positions in prominent retail companies.