Melissa Kerns
Ashley,IN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Order Filler
Family Dollar Distribution Center
Ashley, IN
10.2022 - Current
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
- Provided feedback on employee performance based on observed results during training sessions.
- Created and offered additional materials to enhance training.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Operated forklift and pallet jack to transport heavy loads.
- Maintained inventory of shipping materials and supplies.
- Assisted with physical inventories ensuring accuracy of stock counts.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Grounds Crew Member
Liberty Mills Apartments
Fort Wayne, IN
03.2020 - 10.2022
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Communicated with supervisors about any issues or concerns that arose during work hours.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Cleaned up work sites after each job was completed; disposed of trash properly.
- Trained new employees in proper safety procedures related to groundskeeping activities.
- Conducted daily inspections of equipment to ensure proper functioning and safety.
- Assisted in the preparation of soil for seeding or sodding lawns.
- Responded to customer inquiries regarding landscape services.
- Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
- Performed regular maintenance of grounds, including mowing, trimming, edging, pruning, and planting.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Removed debris from walkways and driveways with rakes or leaf blowers.
- Repaired fences, decks and other structures on the property when needed.
- Assisted in the installation of new landscaping features such as trees, shrubs, and flower beds.
- Winterized irrigation systems and restarted systems in spring.
- Organized supplies for upcoming projects; ordered additional materials when needed.
- Shoveled snow and spread salt on walkways and parking lots.
- Raked, mulched and composted leaves.
Customer Service Cashier
Speedway
New Haven, IN
02.2018 - 07.2019
- Maintained current knowledge of store promotions to highlight sales to customers.
- Informed customers of in-store promotions or pricing specials.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and provided friendly customer service.
- Welcomed customers, offering assistance to help find store items.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
High School Diploma -
Angola High School
Angola, IN06-2005
Some College (No Degree) - Business
Vocational Educatioin
Angola, INSkills
- Decision-Making
- Customer Service
- Promotions and Advertising
- Project Management
- Public Speaking
- Team Development
- Creative Strategies
- Crisis Management
- Data Entry
- Writing, Editing, and Proofreading
- Professional and Mature
- Collecting Information
- Word Processing
- Data Security
- Document Preparation
- File Management
- Customer Relationship Management
- Office Administration
- Critical Thinker
- Excellent Communication Skills
- Resourceful
- Revenue Generation
- Inventory Control
- Staff Training
- Quality Management
- Team Leadership
- Staff Motivation
- Time and Resource Optimization
- Team Player
References
References available upon request.
Timeline
Order Filler
Family Dollar Distribution Center
10.2022 - Current
Grounds Crew Member
Liberty Mills Apartments
03.2020 - 10.2022
Customer Service Cashier
Speedway
02.2018 - 07.2019
High School Diploma -
Angola High School
Some College (No Degree) - Business
Vocational Educatioin
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