Melissa Kerns

• Manage project planning, scheduling, budgets, costs, profitability, resources, and execution across multiple locations and customer sites.
• Coordinate project managers, Service Coordinators, technicians, subcontractors, vendors, and internal teams to meet project milestones, SLAs, and customer expectations.
• Provision and assign projects, conduct weekly project health reviews, and identify and resolve schedule, financial, resource, and operational risks.
• Lead MBRs/QBRs and customer communications, ensuring customer requirements and expectations are clearly communicated and consistently met.
• Maintain project documentation and support change orders, reporting, risk management, and project closeout; achieved 100% SLA compliance across 254 post-occupancy projects in 2023.

• Manage global account service and project operations across multiple locations, coordinating project managers, service coordinators, technicians, subcontractors, vendors, and customers.
• Oversee project planning, scheduling, budgets, costs, resources, SLAs, and overall project health, ensuring work is delivered on time, within budget, and to customer expectations.
• Provision and assign projects, conduct weekly project health reviews, and identify and resolve schedule, resource, financial, and operational risks.
• Manage customer relationships and communications, reinforcing customer requirements and expectations with internal teams, subcontractors, vendors, and partners.
• Lead and support MBRs/QBRs, providing service performance, SLA, project status, and account metrics across multiple locations and regions.
• Track and support change orders, documentation, reporting, escalations, and project closeout, maintaining accurate project and account records.teams, ensuring customer requirements, documentation, and service commitments were consistently met.

• Developed and maintained security protocols, operational procedures
• Managed responses to vehicle accidents, medical emergencies, hazardous materials incidents, property theft, and other security-related events.
• Coordinated with DEA, FDA, and U.S. Embassy personnel regarding regulatory requirements, facility security, corporate travel, and employee safety.
• Conducted site investigations and security/safety assessments, identified violations, and worked with Human Resources on disciplinary actions and corrective measures. Walkouts and collection of badges and parking permits.
• Involved with planned and managed security operations for large company-sponsored events
• Conducted employee onboarding and new-hire security orientations.
• Access Control and Badging (CCure)
• Conducted New Hire Orientation (Security Portion)
• Collaborated with all departments across the organization to ensure clear communication, effective coordination, and consistent execution of company policies and procedures.
• Conducted internal and external patrols.
• Managed and supervised contracted security personnel, ensuring compliance with company policies, security procedures, and operational requirements.
• Monitored access control systems and VSS/CCTV surveillance systems, identifying and responding to security incidents, unauthorized access, and potential threats.
• Coordinated with and reported emergency incidents, security threats, and critical events to the Global Security Operations Center (GSOC), providing timely updates and supporting appropriate response and escalation procedures.
• Coordinated with emergency services, law enforcement, and first responders during emergency incidents, providing timely communication and updates to leadership, implementing appropriate safety and security measures, and completing detailed incident reports.
• Coordinated with emergency services, law enforcement and first responders during emergency incidents, ensuring effective communication, timely response to leadership, and appropriate safety and security measures.
• Communicate timely responses to leadership on all emergency incidents and security risks.
• Complete incident reports and provide to leadership.
• · Monitored and investigated supply chain activities using GPS based cargo tracking software across the U.S, Puerto Rico, and Europe.
• · Performed inspections and safeguarded information related to Mylan supply chain cargo operations.

• Developed and maintained global incident response protocols, checklists, contact lists, and notification procedures to support timely response and critical communications during domestic and international emergencies.
• · Managed team of 9 operators through all operational aspects of a Global Security Operations Center
• Initiated and coordinated emergency response and mass notification procedures, providing timely communications to company leadership and key stakeholders regarding incidents impacting business operations or personnel.
• Documented and managed local and global security dispatches, coordinating responses to intrusion, fire, panic, and duress alarms.
• Monitored and investigated global supply chain activities using GPS-based cargo tracking systems across the U.S., Puerto Rico, and Europe, identifying potential security concerns and coordinating appropriate responses.
• VSS (CCTV), Access Control and CCure monitoring.
• Trained all new incoming monitoring attendants.

· Actively managed a team of 63 contracted employees.

· Liaison between USSA and Customer.

· Developed solutions to enhance security force, from day-to-day issues to overall project direction.

· Designed team-building applications to enhance management and personnel skills.

· Performed quality checks and conducted retraining to eliminate errors.

· Ensured security project surpassed requirements and remained on schedule and within budget.

· Conducted evaluations of contracted employees’, supervisors’, and trainers’ performance.

· Conducted disciplinary actions, including verbal and written warnings as well as terminations.

· Conducted all contracted staff interviews and chose qualified applicants for department.

· Managed contracted employees’ payroll, time off requests, scheduling, and personnel records.

· Administered employee drug testing.