Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Kersey

Eastlake,OH

Summary

Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.

Overview

12
12
years of professional experience

Work History

Assistant Branch Manager

Dollar Bank
08.2016 - Current
  • Conducted financial due diligence on potential investments and acquisitions.
  • Generated financial and operational reports to assist management with business strategy.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Store Manager

Round Table Pizza, Inc
07.2012 - 07.2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.

Education

GED -

San Bernardino Adult School
San Bernardino, CA
10.2008

Skills

  • Banking
  • Staff Management
  • Accounts Receivable
  • Financial Administration
  • Operational Reporting
  • Loans
  • Staff Recruitment and Hiring
  • Account Management
  • Conflict Resolution
  • Quality Assurance
  • Branch Operations Management
  • Decision-Making
  • Internal Controls and Reporting Systems
  • Financial Reporting
  • Security and Safety Protocols
  • Communication Management Professional
  • Relationship Management
  • Work Prioritization
  • Willing to Learn
  • Word Processing
  • Attention to Detail
  • Staff Development
  • Interviewing and Hiring
  • Loan application evaluation
  • Customer Relationships
  • Employee Scheduling
  • Goal Setting
  • Verbal/written communication
  • Proactive and Focused

Timeline

Assistant Branch Manager

Dollar Bank
08.2016 - Current

Assistant Store Manager

Round Table Pizza, Inc
07.2012 - 07.2015

GED -

San Bernardino Adult School

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Melissa Kersey