Melissa Kersting
Twin Lake,MI
Summary
Dedicated professional with extensive experience in facilities maintenance at ABM Janitorial Services. Proven ability to enhance cleanliness and safety through effective sanitization and problem-solving skills. Strong customer service focus, adept at multitasking in high-pressure environments, ensuring positive experiences for all building occupants. Skilled in restroom care and custodial machine operation.
Overview
3
3
years of professional experience
Work History
Janitor Custodian AMB Industries
ABM Janitorial Services
08.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Waitress
Pizza Mill
01.2023 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeper
Delta Hotels By Marriott
05.2024 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Waitress
The Scoop Ice Cream
05.2022 - 10.2022
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Holton High School
Holton, MI06-2023
Skills
- Facilities maintenance
- Work orders
- Floor maintenance
- Customer service-focused
- Restroom care
- Cleaning expertise
- Mopping techniques
- Window washing
- Dusting proficiency
- Chemical handling
- Trash compacting
- Waste disposal management
- Basic repairs
- Custodial machine operation
- Plumbing repairs
- Bathroom sanitation
- Recycling
- Safety compliance
- Spill cleanup procedures
- Vacuum operation
- Entryway management
- Spot cleaning
- Graffiti removal
- Problem-solving
- Heavy lifting
- Work prioritization
- Employee training
- Emergency response
- Multitasking and organization
Timeline
Janitor Custodian AMB Industries
ABM Janitorial Services
08.2024 - Current
Housekeeper
Delta Hotels By Marriott
05.2024 - 08.2024
Waitress
Pizza Mill
01.2023 - 10.2024
Waitress
The Scoop Ice Cream
05.2022 - 10.2022
High School Diploma -
Holton High School
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