Melissa Kibler
Assistant Store Manager
Arcade
Summary
Retail Manager with selling experience and exceptional people skills. Versed in sales floor managementand customer service. Desires a challenging role as a sales leader.
Overview
27
27
years of professional experience
Work History
HR Supervisor
JCPenney
07.2017 - 01.2025
- Led recruitment initiatives to attract top talent and enhance workforce quality.
- Developed and implemented employee training programs to improve skills and performance.
- Streamlined onboarding processes, reducing time-to-hire and increasing new hire satisfaction.
- Managed employee relations, resolving conflicts and fostering a positive workplace culture.
Dept. 8 Lead Supervisor
JCPenney
03.2010 - 07.2017
Participates in the store LOD program: leading store associates in the daily selling floor functions. Delegates recovery tasks and assists in developing merchandising assistants. Takes action in assuring merchandise sets are completed. Strong ownership of the company's coaching in the moment program insuring associate accountability is addressed.
Dept. 2 Lead Supervisor
JCPenney
02.2005 - 03.2010
Office Associate
JCPenney
06.2004 - 02.2005
Payroll and human resource function. Assisted in the store cash room operations and the processing of payroll on a weekly basis.
Pricing Team Associate
JCPenney
06.2002 - 02.2005
Staged sale signs, actively set ads and worked with price management computer programs.
Customer Service Specialist
JCPenney
05.2001 - 05.2002
Assisted the women's sales manager in leading customer service, and achieving sales goals, through merchandising and team development.
Customer Service Associate
JCPenney
04.1998 - 05.2001
Provided direct customer service through POS transactions and floor zoning.
Education
Bachelor of Arts - Business Administration
LeMoyne College
Syracuse, Ny, United statesSkills
- MS Office proficient
- Flexible scheduling
- POS systems knowledge
- Store maintenance
- Floor set design
- Excellent communication skills
- Goal-oriented
- Assists in associate development and training
Timeline
HR Supervisor
JCPenney
07.2017 - 01.2025
Dept. 8 Lead Supervisor
JCPenney
03.2010 - 07.2017
Dept. 2 Lead Supervisor
JCPenney
02.2005 - 03.2010
Office Associate
JCPenney
06.2004 - 02.2005
Pricing Team Associate
JCPenney
06.2002 - 02.2005
Customer Service Specialist
JCPenney
05.2001 - 05.2002
Customer Service Associate
JCPenney
04.1998 - 05.2001
Bachelor of Arts - Business Administration
LeMoyne College