Melissa Kiger
UPMC
Monroeville,PA
1
Certification
12
years of professional experience
Healthcare professional prepared for role with solid foundation in patient care and support. Valued for reliability and adaptability in dynamic environments. Brings strong interpersonal skills and collaborative approach to team efforts.
Work History
Virtual Care Attendant
7 Months- Provided compassionate care to patients, ensuring comfort and emotional support throughout daily activities.
- Monitored medical device interference, watching for elopement, and seizure activity and reporting concerns to nursing staff promptly for timely intervention.
- Trained new staff on best practices in patient care and operational procedures, fostering a collaborative environment.
Health Management Coordinator
1 Year 7 Months- Coordinated departmental operations to enhance workflow efficiency and patient care delivery.
- Implemented scheduling strategies to optimize staff allocation and resource management.
- Developed training programs for new hires, improving onboarding processes and team integration.
- Streamlined communication channels between departments, ensuring timely information exchange and collaboration.
Certified Medical Assistant
4 Years 6 Months- Assisted in rooming patients before medical examinations. and doing vital signs. Placed orders and referrals to facilitate patient treatment. Completing blood draws and injections. Made outgoing calls to communicate patient test results and ensure follow-up.
- Administered patient care procedures, ensuring adherence to clinical protocols and standards.
- Coordinated patient appointments and managed electronic health records for accuracy and efficiency.
- Assisted in the preparation of examination rooms, maintaining a sterile environment for procedures.
Certified Medical Assistant
1 Year 6 Months- Assisted in rooming patients by preparing examination areas and ensuring comfort. and checking urines. Most patients were pregnant. Received and recorded vital signs in EPIC while administering injections.
- Coordinated patient scheduling and managed front desk operations to enhance workflow efficiency.
- Conducted routine laboratory tests and ensured accurate documentation of results for provider review.
Certified Medical Assistant
4 Months- Verified and entered patient information in EPIC, ensuring accuracy of medical history and medication data. Took patient vital signs, administered injections and blood draws, and assisted doctor with procedures to support patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Hospital Telephone Operator
1 Year- Answered hospital calls and inputted patient information into system, ensuring accurate records for patient care. Answered service calls. Communicated patient status updates to ensure timely care. Contacted on-call doctors to relay urgent messages. Answered multiple phone lines, high call volume.
- Managed high-volume inbound and outbound calls efficiently.
- Provided accurate information to patients, families, and staff.
- Coordinated communication between departments to streamline operations.
Medical Assistant
1 Year- Facilitated patient rooming process to prepare for examinations. Entered patient information in EPIC system, maintaining data integrity and confidentiality. Took patient vitals and assisted doctor with procedures, enhancing patient care and workflow efficiency.
- Assisted in patient examinations, ensuring comfort and accurate medical history documentation.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Administered vaccinations and medications under physician supervision, adhering to safety protocols.
Telephone operator
1 Year- Responded to incoming hospital calls promptly. Handled high call volume efficiently to support hospital operations. Communicated consult requests to medical staff and any codes or conditions.
- Operated multi-line telephone systems to manage incoming calls efficiently.
- Directed calls to appropriate departments, ensuring prompt responses and service quality.
- Assisted patients and visitors with inquiries, enhancing overall patient satisfaction.
Education
Bachelor of Science - Healthcare Management
Certified Medical Assistant - Medical assistant
Skills
Vital sign monitoring
Immunization administration
Patient education
Clinical documentation
Patient scheduling
Patient monitoring
Medical office procedures
Specimen collection
Patient support coordination
Examination preparation
Professionalism and ethics
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of multiple staff members.
Certification
- CCMA - Certified Clinical Medical Assistant
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Timeline
Virtual Care Attendant
UPMC
01.2026 - CurrentRead More
Health Management Coordinator
AHN West Penn Hospital
06.2024 - 01.2026Read More
Certified Medical Assistant
Bonicorsi Brown & Johnson Primary Care
12.2019 - 06.2024Read More
Certified Medical Assistant
Century Medical Associates
06.2018 - 12.2019Read More
Certified Medical Assistant
UPMC Physicians Medical Assistant
09.2017 - 01.2018Read More
Hospital Telephone Operator
UPMC St Margaret
09.2016 - 09.2017Read More
Medical Assistant
Magee Woman Care Associates
09.2015 - 09.2016Read More
Telephone operator
UPMC East Hospital
09.2014 - 09.2015Read More
Career Training Academy
Certified Medical Assistant from Medical assistant
Read More
University of Phoenix
Bachelor of Science from Healthcare Management
Read More