Melissa Kilby
Westlake,OH
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Check Please Cafe. Proven ability to engage guests and manage cash handling efficiently. Recognized for cultivating relationships with regular customers while ensuring seamless service transitions. Adept at multitasking in high-pressure environments, delivering quality experiences consistently.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Check Please Cafe
07.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Medical Technician
United States Department Of Veterans Affairs
06.2004 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Exhibited strong multitasking abilities, efficiently managing multiple patients and tasks simultaneously without compromising quality of service.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Assisted with training new phlebotomists, sharing best practices, and providing guidance on technique improvement.
- Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination.
- Aided in maintaining inventory levels of phlebotomy supplies, ensuring ample stock was available for uninterrupted services.
- Increased laboratory efficiency by processing and organizing specimens in a timely manner.
- Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
- Supported medical staff with accurate documentation and record-keeping of patients'' blood tests and results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Basic
Elyria High School
Elyria, OH05-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- CMA - Certified Medical Assistant
Timeline
Server
Check Please Cafe
07.2018 - Current
Medical Technician
United States Department Of Veterans Affairs
06.2004 - Current
Basic
Elyria High School
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