Summary
Overview
Work History
Education
Skills
Certification
Timeline
KFC BEST OF THE BEST
Generic

Melissa Killy

Easton,PA

Summary

Dynamic leader with extensive experience at KFC, driving operational excellence and fostering high employee engagement. Expert in P&L management and inventory control, I successfully enhanced customer satisfaction and exceeded sales targets through strategic training and development initiatives. Proven ability to resolve conflicts and implement effective solutions, ensuring a thriving work environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

General-manager

KFC
06.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and implemented strategies to increase sales and profitability.

Manager

KFC
06.2014 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.

MANAGER

Wendys Restaurant
10.2011 - 06.2014
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.

Restaurant Owner/Operator

Self-employeed
03.2000 - 09.2011
  • Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
  • Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 15 employees.
  • Maintained positive relationships with local community and government officials.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.

Education

High School Diploma -

PHILLIPSBURG HIGH SCHOOL
Phillipsburg, NJ

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • P&L management
  • Training and development
  • Time management
  • Employee scheduling
  • Inventory control
  • Team player
  • Labor cost controls

Certification

SERVE SAFE

Timeline

General-manager

KFC
06.2019 - Current

Manager

KFC
06.2014 - 06.2019

MANAGER

Wendys Restaurant
10.2011 - 06.2014

Restaurant Owner/Operator

Self-employeed
03.2000 - 09.2011

High School Diploma -

PHILLIPSBURG HIGH SCHOOL

KFC BEST OF THE BEST

GENERAL MANAGER FOR KFC IN PHILLIPSBURG NJ TOOK 9 MONTHS TO TAKE THAT STORE FROM POSITION 4600 TO #1 WINNING KFC'S BEST OF THE BEST TOP 10  STORES IN THE COUNTRY.

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