Melissa Killy
Easton,PA
Summary
Dynamic leader with extensive experience at KFC, driving operational excellence and fostering high employee engagement. Expert in P&L management and inventory control, I successfully enhanced customer satisfaction and exceeded sales targets through strategic training and development initiatives. Proven ability to resolve conflicts and implement effective solutions, ensuring a thriving work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
KFC
06.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
KFC
06.2014 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
General Manager
Wendys Restaurant
10.2011 - 06.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Restaurant Owner/Operator
Self-employeed
03.2000 - 09.2011
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 15 employees.
- Maintained positive relationships with local community and government officials.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
Education
High School Diploma -
PHILLIPSBURG HIGH SCHOOL
Phillipsburg, NJSkills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- P&L management
- Training and development
- Time management
- Employee scheduling
- Inventory control
- Team player
- Labor cost controls
Certification
SERVE SAFE
Timeline
General Manager
KFC
06.2019 - Current
General Manager
KFC
06.2014 - 06.2019
General Manager
Wendys Restaurant
10.2011 - 06.2014
Restaurant Owner/Operator
Self-employeed
03.2000 - 09.2011
High School Diploma -
PHILLIPSBURG HIGH SCHOOL