Melissa Kinder
Los Angeles,CA
Summary
Personable EA that offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities. Guilty pleasure: Expense Reports.
Overview
9
9
years of professional experience
Work History
Executive Assistant to Chief Marketing Officer
FIGS
Santa Monica, CA
10.2021 - Current
- Act as a liaison between the executives and internal and external stakeholders to facilitate the communication flow.
- Manage and coordinate meetings of various types, such as multi-party discussions, video conferencing, and calls involving participants from multiple time zones.
- Arrange appropriate travel, car services, agendas and other information for executive travel.
- Write and distribute meeting agendas and minutes to department heads and team members.
Lead Customer Service Specialist
Nordstrom
Los Angeles, CA
09.2020 - 10.2021
- Boosted sales through proactive customer education about merchandise, company events, and ongoing promotions.
- Implemented company processes to effectively resolve customer service issues.
- Delivered training to employees on the organization's customer service policies and service-level standards.
Enterprise Customer Success Administrator
SkySlope
Sacramento, CA
10.2018 - 03.2020
- Crafted engaging social media content, newsletters, and client emails with adept writing abilities.
- Organized and facilitated corporate events, including meetings, conferences, and executive travel arrangements for two customer success executives.
- Implemented efficient processes to systematically record and store official communications, memos, and agreements for streamlined access.
Purchasing Administrative Assistant
Haney Business Ventures
Rocklin, CA
07.2017 - 10.2018
- Prepared purchase orders, contracts, and other documents for purchasing activities.
- Provided administrative assistance related to sourcing new suppliers or vendors as required.
- Monitored inventory levels to ensure availability of necessary supplies or materials for production operations.
E-Commerce Customer Service Specialist
Gap Inc Direct
Rocklin, CA
05.2016 - 07.2017
- Stayed current on the organization's products, services, policies, pricing models, and marketing strategies.
- Provided real-time updates on shipments and communicated any necessary changes to clients.
- Established and maintained strong relationships with Global customers by regular proactive interaction through phone as well as email.
Education
Bachelor of Arts - Communications
California State Polytechnic University, Pomona
Pomona, CAAssociate of Arts - Journalism
Mt. San Antonio College
Walnut, CAAssociate of Science - Sociology
Mt. San Antonio College
Walnut, CASkills
- Proficient in Microsoft Office
- Verbal and Communication Skills
- Calendar Management
- Time Management
- Spreadsheet Tracking
- Expense Reporting
- Travel Coordination
- Social Media Management
- Event Planning
- Customer Service
Internships
- Much & House Public Relations; Los Angeles, CA; Public Relations Intern
- Rapid Scale; Irvine, CA; Social Media Intern
References
References available upon request.
Timeline
Executive Assistant to Chief Marketing Officer
FIGS
10.2021 - Current
Lead Customer Service Specialist
Nordstrom
09.2020 - 10.2021
Enterprise Customer Success Administrator
SkySlope
10.2018 - 03.2020
Purchasing Administrative Assistant
Haney Business Ventures
07.2017 - 10.2018
E-Commerce Customer Service Specialist
Gap Inc Direct
05.2016 - 07.2017
Bachelor of Arts - Communications
California State Polytechnic University, Pomona
Associate of Arts - Journalism
Mt. San Antonio College
Associate of Science - Sociology
Mt. San Antonio College
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