Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Melissa King

Conroe,TX

Summary

Dedicated Front Office Receptionist with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Front Desk Receptionist/Office Assistant

AIG Retirement Services
Houston, TX
05.2012 - 03.2022
  • Answered phones with professionalism and courteousness
  • Directed visitors by maintaining employee and department directories; giving instructions
  • Maintained safe and clean reception area by being in compliance with procedures, rules, and regulations
  • Carried out administrative duties such as reports, correspondence, scanning, photocopying and filing
  • Delivered exceptional customer experience
  • Received deliveries from vendors
  • Sorted and handled the distribution of incoming mail for all departments
  • Maintained supplies inventory by checking stock to determine inventory level, placing and expediting orders for supplies for all departments
  • Responsible for general administrative support to office personnel
  • Handled miscellaneous tasks and projects, as assigned
  • Ensured opening and closing of office

Front Desk Concierge

Brookdale Senior Living
Houston, TX
07.2009 - 05.2012
  • Monitored all incoming public traffic and assists with questions
  • Answered telephone, determine nature of call and relay information or route call to appropriate personnel
  • Received guests and others in a courteous, polite and warm manner
  • Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public
  • Responded to the needs of residents, families, prospective residents, vendors and visitors by providing immediate and courteous assistance
  • Provided key support to the sales and marketing team by effectively managing inquiries by following the company’s marketing strategy and training
  • Received and follow concierge schedule/instructions from supervisor and as outlined in established policies and procedures
  • Assists with guest and employee meal ticket sales and other service requests
  • Assisted with maintenance orders either on paper or through an electronic maintenance order system
  • Monitored emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures
  • Monitors Independent living daily resident check-in per policy if applicable
  • Assisted with scheduling job applicant interviews for department heads
  • Tracked incoming/outgoing residents and guests
  • Opened and closed office daily.

Receptionist/Front Office

The Center for Personal, Development
Houston, TX
07.2005 - 06.2009
  • Greeted and welcome guests as soon as they arrive at the office
  • Answered, screened and forwarded incoming phone calls
  • Ensured reception area is tidy and presentable
  • Printed and put together weekly workbooks for seminars/lectures
  • Mailed out workbooks in mass quantities through UPS, Fed Ex
  • Received, sorted and distributed daily mail
  • Ordered front office supplies and keep inventory of stock
  • Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Education

Accounting Certificate in Accounting -

Houston Community College
Houston, Texas
01.2002 - 01.2004

Skills

Microsoft Office (Word, Excel, Outlook), Administrative skills, Data entry, Supplyundefined

Timeline

Front Desk Receptionist/Office Assistant

AIG Retirement Services
05.2012 - 03.2022

Front Desk Concierge

Brookdale Senior Living
07.2009 - 05.2012

Receptionist/Front Office

The Center for Personal, Development
07.2005 - 06.2009

Accounting Certificate in Accounting -

Houston Community College
01.2002 - 01.2004

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Melissa King