Melissa King
Receptionist/Office Assistant
Conroe,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
Front Desk Receptionist/Office Assistant
Houston , TX
2012.05 - 2022.10
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Coordinated pick-up and delivery of express mail services.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Monitored office supplies by checking inventory and placing orders.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated standard office equipment on a regular basis
- Kept detailed and accurate records of visitors and of calls received
- Kept inventory of office supplies; Ordered office, kitchen supplies on a monthly basis
- Opened and closed office daily
Front Desk Receptionist/Concierge
Brookdale Senior Living
Houston , TX
2009.07 - 2022.05
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded to the needs of residents, families, prospective residents, vendors and visitors by providing immediate and courteous assistance
- Assisted with guest and employee meal ticket sales and other service requests
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees and payments mainly at the begining of the month for rent.
- Responded to the needs of residents, families, prospective residents, vendors and visitors by providing immediate and courteous assistance.
- Assisted with guest and employee meal ticket sales and other service requests
- Assisted with maintenance orders either on paper or through an electronic maintenance order system.
- Monitored emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures.
- Monitored daily resident check-in per policy if applicable.
- Opened and closed office daily.
Receptionist/Human Resources Assistant
Drill Quip Houston (World Headquarters)
Houston , TX
2005.07 - 2009.06
- Assisted with day to day operations of the HR functions and duties
- Assisted with on-boarding process of new hires.
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Converted employee status from temporary to permanent.
- Compiled employee records from individual departments to maintain central files.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Tracked various statistics and kept detailed records to support human resources department.
- Assisted with day to day operations of the HR functions and duties
- Provided clerical and administrative support to Human Resources executives
- Submitted online job postings, shortlist candidates and schedule job interviews
- Compiled and updated employee records (hard and soft copies) • Scheduled interviews and assessments
- Put together new employment onboarding packets for orientation
- Kept employee files updated
- Assisted with new-hire procedures, including organizing employee orientation, creating new employee files, administering employee handbooks, and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons
- Make sure all employee records are filed correctly and kept confidential
- Back up receptionist ( Cover front when receptionist was on lunch or out sick)
Education
Accounting - Accounting And Finance
Houston Community College
2002.01 - 2004.01
Skills
Office administration
Timeline
Front Desk Receptionist
Front Desk Receptionist/Office Assistant
2012.05 - 2022.10
Front Desk Receptionist/Concierge
Brookdale Senior Living
2009.07 - 2022.05
Receptionist/Human Resources Assistant
Drill Quip Houston (World Headquarters)
2005.07 - 2009.06
Accounting - Accounting And Finance
Houston Community College
2002.01 - 2004.01
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