Summary
Overview
Work History
Education
Skills
Interests
Timeline
OfficeManager

Melissa King

Seville

Summary

Dynamic and growth-focused insurance professional with over 15 years of experience in the insurance industry, including 9 years as a licensed Property & Casualty agent. Skilled in building strong customer relationships to provide personalized, attentive service that increases retention and brings lucrative referral business. Highly detail-oriented with a talent for identifying and resolving issues and errors to manage risk, ensure compliance, and deliver exceptional customer service. Demonstrated track record of inspiring and effective team leadership and operations management.

Overview

23
23
years of professional experience

Work History

Office Manager

Lloyds Towing Inc
08.2022 - 02.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Property & Casualty Insurance Agent / Customer Service Professional

Jeff Plumer Insurance Agency
03.2001 - 08.2022
  • Licensed Property & Casualty insurance agent managing a diverse portfolio of insurance products, including bonds production and retention, sports policies for local athletic teams, auto/RV policies, and home policies
  • Leverage careful attention to detail to verify policy details, including endorsements and renewals, and to identify appropriate coverage and limits in line with clients’ needs and priorities
  • Key Contributions:
  • Forge strong client relationships to retain customers and build referral business
  • Drive account growth by reviewing client data to identify additional products that meet clients’ needs
  • Deliver exceptional customer service by assisting customers with claims, policy changes, and other account management processes
  • Sustain compliance with insurance industry regulations and mitigate fraud and risk by ensuring that all application information and policy documentation is accurate and complete

Education

Bachelor of Arts - Psychology, Minor in Physical Education

Kent State University
Kent, Ohio

Skills

  • Property & Casualty Insurance
  • Risk Management
  • Profit & Revenue Growth
  • Insurance Underwriting
  • Regulatory Compliance
  • Team Leadership & Training
  • Claims Processing
  • Policy Endorsements
  • Client Relationship Management
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Administrative support
  • Document management

Interests

  • Cooking
  • Offering time and support to shelters for the homeless, women, and animals
  • I like working with my hands and fixing things
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Participate in paddle boarding and take my dogs for walks, as recreational activities to maintain physical fitness
  • Hiking
  • Animal Welfare Advocacy
  • Animal Care
  • Volunteering at local animal shelters and rescue organizations
  • DIY and Home Improvement

Timeline

Office Manager

Lloyds Towing Inc
08.2022 - 02.2024

Property & Casualty Insurance Agent / Customer Service Professional

Jeff Plumer Insurance Agency
03.2001 - 08.2022

Bachelor of Arts - Psychology, Minor in Physical Education

Kent State University

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Melissa King