Melissa Kingery
Elma,WA
Summary
Detail-oriented professional with 2+ years of experience in patient registration, insurance verification, and prior authorizations within healthcare, eager to contribute to Optum's mission of improving health outcomes by ensuring accurate and timely insurance approvals and streamlining healthcare access for individuals. Seeking to leverage my skills in a full-time role to make an impact on communities served, supported by Optum's inclusive culture and career development opportunities. Willing to relocate to: Grays Harbor County, WA Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor/ Kelly Services Authorized Representative
Kelly Services
03.2008 - Current
- Supervised the holding tank during the loading of juvenile salmon and trout into trailers.
- Responsible for removing adipose fins from juvenile salmon and steelhead.
- Calibrated equipment at each employee station within the trailer to accurately track clipped fish and monitored the central computer system overseeing all stations.
- Addressed and resolved operational issues promptly and efficiently.
- Prepared professional correspondence, maintained timecards, managed incoming and outgoing phone communications, and kept accurate records of employee hours worked.
- Completed necessary documentation such as I-9 forms and W-2s, and maintained communication with supervisors at both the hatchery and Kelly's Services. My role is critical to the successful execution of the entire mass marking project.
Administrative Assistant/Scheduling Coordinator
New York Life Insurance Company
09.2018 - 02.2019
- Managed scheduling 10 appointments daily for agents' schedule
- Responded to phone inquiries, processed billing exchanges, drafted Professional correspondence
- Greeted clients, operated office equipment including printers
- Prepared and organized client files
- Represented the company at events to support marketing efforts
- Contributed to the development of advertising ideas
- Performed prior authorizations and insurance verifications.
- Completed bi-weekly payroll for 2 employees.
Customer Service Representative/Teller
1st Security Bank
02.2018 - 05.2018
- Provided assistance to customers regarding their financial accounts via telephone, utilizing the company's computer system.
- Responsible for drafting emails, memos, and faxes.
- Managed cash handling tasks including counting deposits and withdrawals, preparing necessary paperwork, and operating office equipment such as copiers and fax machines.
- Prepared coin and bill cash for deposit into the vault.
- Executed banking transactions including deposits, withdrawals, account transfers, cashier's checks, and receipt issuance.
- Collaborated with business clients on currency exchange, coin orders, and cash management needs.
Education
College Certification - Office Technology
South Puget Sound Community College
Olympia, WA06.2025
High School Diploma - undefined
Mary M. Knight High School
Elma, WA06.2007
Skills
- Strong organizational skills (10 years)
- Office Administration (10 years)
- Microsoft PowerPoint programs (10 years)
- Microsoft Excel operations (10 years)
- Proficient Keyboarding Skills (70WPM) (6 years)
- Customer service (10 years)
- Insurance Verification (4 years)
- Google Programs (8 years)
- Effective Communication Skills (10 years)
- Business Management Experience (10 years)
- Patient and Client Registration (2 years)
- Microsoft Windows & PC Applications (10 years)
- Microsoft Office Suite (10 years)
- Word processing software (10 years)
Certification
- Office Proficiency Certification September 2024 to Present
- CPR/ First Aid August 2024 to Present CPR and First Aid certification
- Bank Teller Certification April 2015 to Present I successfully completed the Teller Examination to obtain certification for managing my own cash drawer and safe deposit box.
- FEMA- CERT Team (Certified Emergency First Response Team) May 2024 to May 2030 This certificate of achievement recognizes Melissa Kingery's reaffirmation of her commitment to serve during times of crisis through ongoing professional development and the successful completion of the independent study course IS-100.c: Introduction to the Incident Command System (ICS-100).
Awards
Phi Theta Kappa Honor Society Member April 2025 Exclusive membership awarded to individuals with distinguished honors.
Section name
Demonstrated successful performance of duties as an administrative assistant, office assistant, and office coordinator.
Timeline
Administrative Assistant/Scheduling Coordinator
New York Life Insurance Company
09.2018 - 02.2019
Customer Service Representative/Teller
1st Security Bank
02.2018 - 05.2018
Supervisor/ Kelly Services Authorized Representative
Kelly Services
03.2008 - Current
High School Diploma - undefined
Mary M. Knight High School
College Certification - Office Technology
South Puget Sound Community College
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