MELISSA KIRKENDALL
Murrieta,CA
Summary
Highly Experienced and Versatile professional with long-standing experience in administrative roles. Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 16 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and record keeping. Highly proficient in office administration, clinical management, surgery scheduling, patient counseling, event management, digital marketing, and marketing strategy. Recognized for professionalism and superior communication skills in order to meet client and company needs. Analytical and detail-oriented professional with experience planning, and supporting daily operational as well as administrative functions. Among many talents, my expertise enables me to ensure outstanding productivity and performance is in preparing documents, reviewing project tasks, handling budgets, and ensuring compliance with industry procedures/regulations. I possess the drive and dedication to work with minimal supervision where self-reliance and lateral thinking are required. I’m seeking a rewarding and challenging position in a fast paced environment, with opportunity for advancement.
Overview
21
21
years of professional experience
Work History
Clinic Manager
Tri Valley Urology
05.2022 - Current
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Hired, trained and supervised employees to maintain team of high performers.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Improved patient satisfaction through effective communication and compassionate care.
- Enhanced team performance by providing regular training and professional development opportunities.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
Scheduling Manager/Front-Lead Supervisor/Surgery Scheduler
Trinity Women’s Health
04.2014 - 05.2022
- Worked with an electronic scheduling system thru NEXT-GEN, organized multiple doctors’ daily schedules according to specified and assigned scheduling templates
- Communicated via phone with other offices and patients to schedule appointments, obtain all needed paperwork, relay all appt preparations and handle all other patient communication
- Organized and stored all chemical substances, fluids, and compressed gases according to safety instructions.
- Obtained authorization for OB/GYN appointments thru communication with primary care doctor and provided correct billing codes for appropriate insurance companies
- Handled a high volume of phone calls and message documentation
- Maintained and implemented new organizational methods, as well as placed orders for supplies and scheduled maintenance on equipment
- Interviewed applicants as needed and trained/mentored new employees. Handled patient satisfaction obstacles and conflict resolution between coworkers
- Managed front desk interactions with a separate billing department, communicating and explaining any and all billing questions to coworker and patients
- Maintained daily logs and equipment record books while keeping up to date with relevant scientific and technical developments.
Nuclear Medicine Marketing & Scheduling Manager/ Lead Receptionist
Health Scan Imaging
01.2007 - 01.2013
- Worked with a dynamic scheduling system while maintaining a full and organized day for multiple imaging modalities in an office serving over 100 patients daily
- Prepared billing statements and managed front desk interactions with a separate billing department
- Handled all marketing aspects for nuclear medicine services and increased local office and patient awareness of the details and paperwork associated with nuclear medicine services.
Shift Supervisor, Barista
Starbucks Coffee Company
01.2003 - 04.2007
- Managed a team of employees with effective delegation of responsibilities, managed meal and rest breaks, and maintained an atmosphere of positive customer service
- Completed the Starbucks Coffee Master Program
- Oversaw maintenance activities within the premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
Education
GROWING IN GRACE CHRISTIAN SCHOOL
MURRIETA, CA01.2004
Skills
- Team Leadership
- Healthcare Management
- Data Analysis & Entry
- Digital Marketing
- Executive Support
- Performance Management
- Interpersonal Skills
- Negotiation Skills
- Clinical Research
- Patient Counseling
- Customer Service
- Executive Support
- Conflict Management
- Confidentiality
- Patient Relations
- Effective Communication
- Medical Billing
- Revenue management
- Profit and loss statements
- Supply Coordination
- Patient Care Coordination
- Employee Training
- Technical Troubleshooting
- Clinical management
- Employee Recruitment
- Scheduling appointments
- HIPAA Compliance
- Administrative Leadership
- Budget Development
- Operations Management
- Critical Thinking
- Employee Supervision
- Process Implementation
- Financial Operations Oversight
- Decision-Making
- Employee Training Program
- Employee Performance Evaluations
- Operational Records Maintenance
- Problem-Solving
- Quality Control
- Professionalism
- Budget Planning
- Performance Metrics
Timeline
Clinic Manager
Tri Valley Urology
05.2022 - Current
Scheduling Manager/Front-Lead Supervisor/Surgery Scheduler
Trinity Women’s Health
04.2014 - 05.2022
Nuclear Medicine Marketing & Scheduling Manager/ Lead Receptionist
Health Scan Imaging
01.2007 - 01.2013
Shift Supervisor, Barista
Starbucks Coffee Company
01.2003 - 04.2007
GROWING IN GRACE CHRISTIAN SCHOOL
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