melissa kirksey

Stay at home for the past 5 years raising my daughter

• Educated family members on proper caregiving techniques, empowering them to provide better support at home.
• Monitored vital signs under nurse supervision, enabling accurate assessment of patient health status.
• Assisted in meal preparation and feeding, promoting proper nutrition for patients.
• Provided respite care services for family caregivers, allowing them time off while ensuring continuous support for their loved ones.
• Offered recreational activities that catered to individual preferences, improving overall quality of life for patients.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Ordered and restocked office supplies to keep staff efficient and on-task.
• Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
• Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
• Executed record filing system to improve document organization and management.
• Improved customer satisfaction by addressing inquiries promptly and professionally.
• Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
• Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
• Created and maintained detailed records of all office activities.
• Input data into spreadsheets and databases.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.