Melissa Kirouac
Leominster,MA
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Outreach Counselor
Open Sky
Leominster, MA
06.2023 - Current
- Provide service coordination with individuals and assist them in meeting their goals.
- Direct services, such as community engagement, medication assistance, referrals to outside agencies, financial assistance and other ACCS service
- Provide groups to support diverse individuality
- Collaborated with community organizations to enhance resource availability and support networks.
- Conducted assessments to identify client needs and tailor interventions accordingly.
Tax Preparer
Jackson Hewitt
Leominster, MA
01.2017 - 04.2021
- Prepared federal and state tax returns for individuals and businesses, ensuring compliance with regulations.
- Reviewed client documentation to identify deductions and credits, maximizing potential refunds.
- Guided clients through tax preparation process, addressing questions and concerns effectively.
- Mentored junior staff on tax preparation best practices and regulatory updates.
Assembly Line Worker
Randstad
Jaffrey, NH
01.2016 - 01.2017
- Assemble medical devices in clean-room environment
- Perform quality assurance checks on products
- Inspect, bag and test products
Housekeeper
Coco-Keys
01.2010 - 01.2014
- Maintain cleanliness of rooms and guest areas
- Provide customer service to guests
- Maintain clean linens
HR Manager, CNA
Webster Hospital, TLC Unit
01.2006 - 01.2008
- Developed and implemented HR policies to enhance employee engagement and retention.
- Led recruitment efforts, streamlining the hiring process to attract top talent.
- Facilitated training programs, improving staff skills and compliance with regulatory standards.
- Managed employee relations, resolving conflicts to maintain a positive workplace culture.
- Conducted performance evaluations, providing constructive feedback to drive team development.
- Collaborated with leadership on organizational change initiatives to improve operational efficiency.
Store Manager
Family Dollar
01.2005 - 01.2006
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Trained and mentored staff, fostering a customer-centric team environment.
- Implemented promotional strategies, enhancing product visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Evaluated employee performance, conducting regular reviews to drive accountability and growth.
- Collaborated with corporate teams on strategic initiatives to enhance operational efficiency.
Department Manager
Wal-Mart
01.2003 - 01.2005
- Led cross-functional teams to optimize store operations and enhance customer experience.
- Led daily operations, ensuring optimal staffing and resource allocation.
- Implemented visual merchandising strategies to increase customer engagement and sales.
- Fostered a positive work environment, promoting teamwork and collaboration among staff.
- Oversaw compliance with company policies, safety standards, and operational procedures.
- Evaluated employee performance, providing constructive feedback for continuous improvement.
Schedule Coordinator & CNA
Fairlawn NH
01.2000 - 01.2003
- Coordinated complex schedules for staff, optimizing resource allocation and minimizing conflicts.
- Implemented scheduling software to improve accuracy and communication among team members.
- Trained new staff on scheduling protocols, fostering a collaborative work environment.
- Analyzed workflow patterns to identify bottlenecks and recommend improvements for better service delivery.
- Collaborated with management to develop strategic plans for resource utilization during peak periods.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Education
No Degree - Pharmacy Technician Training
Polus Center
Fitchburg, MA01-2021
BA - Human Services
Southern New Hampshire Univ.
Associate of Science - Business Administration
Mt. Wachusett Community College
Bachelor of Arts - Early Childhood Care And Education
Fisher College
Boston, MASkills
- Supervisory
- Medication Knowledge
- Teamwork and collaboration
- Team collaboration
- Clinical documentation
- Individual advocacy
- Motivational interviewing
- Behavioral health
- Referral networking
- Empathy development
- Substance abuse counseling
Certification
- MAP Certified
- CPR/AED
- Class D Driver’s License
Timeline
Outreach Counselor
Open Sky
06.2023 - Current
Tax Preparer
Jackson Hewitt
01.2017 - 04.2021
Assembly Line Worker
Randstad
01.2016 - 01.2017
Housekeeper
Coco-Keys
01.2010 - 01.2014
HR Manager, CNA
Webster Hospital, TLC Unit
01.2006 - 01.2008
Store Manager
Family Dollar
01.2005 - 01.2006
Department Manager
Wal-Mart
01.2003 - 01.2005
Schedule Coordinator & CNA
Fairlawn NH
01.2000 - 01.2003
No Degree - Pharmacy Technician Training
Polus Center
BA - Human Services
Southern New Hampshire Univ.
Associate of Science - Business Administration
Mt. Wachusett Community College
Bachelor of Arts - Early Childhood Care And Education
Fisher College