MELISSA KISICKI
Apex,USA
Summary
Knowledgeable Registered Nurse eager to bring formal training in nurse education to growing nursing program. Accomplished leader successful in influencing clinical quality improvement and patient satisfaction. Offering 23 years' expertise in all aspects of patient care and will offer nurse leadership and education to growing organization.
Overview
8
8
years of professional experience
Work History
Nurse Case Manager
Humana
12.2022 - Current
- Educated patients and caregivers on healthcare protocols and processes.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
Virtual Clinical Educator
Ashfield Healthcare
05.2022 - 12.2022
- To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
- Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique.
- To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
- Conducting outbound medication adherence support to patients and caregivers.
- To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
Medical Information Specialist
PPD Development
06.2021 - 01.2022
- Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational,client and regulatory guidelines.The information provided will be given to a level in parallel with the individual’s expertise,experience and training.
- Responds accurately and professionally to technical and medical information inquiries received via phone,email,internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational,client and regulatory guidelines.
- Identifies,records,and triages adverse events and product complaints according to organizational, client, and regulatory guidelines and provides additional support (including follow-up)as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products,SOPs, GCPs,and applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management)to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Collected, organized and entered patient data into medical systems.
Immunology Nurse Educator
IQVIA
08.2019 - 04.2021
- Provided education and support to new and existing patients with chronic diseases.
- Maintained 200+ patients simultaneously while meeting designated key performance metrics.
- Provided both virtual and in person injection training to patients on biologic injections.
- Reported adverse events and product complaints according to regulatory guidelines.
Critical Care Registered Nurse
UNC Rex Hospital
06.2015 - 05.2020
- Treated patients with broad range of acute, life-threatening diagnoses.
- Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
- Assessed patients, documented observations and reviewed patient charts to determine care needs.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Provided direct care in critical care units, including surgical, cardiac, and neurological units.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Directed care for patients in ICU, including implementation of treatment plan, monitoring vitals and administering medications.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Delegated and supervised work of other nursing team members and support staff.
- Educated patients on treatment plans, medications and aftercare procedures.
- Liaised between patients, families and care staff in care delivery.
- Located additional community resources for patients to assist with recovery.
Registered Nurse, Intensive Care Unit
WakeMed Ca
09.2018 - 06.2019
- Monitored and managed various treatment and care interventions.
- Performed nursing care following prescribed rules, policies, protocol and procedures.
- Updated physicians on patient test results and assisted in developing care plans.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Developed and maintained professional relationship with members of health care team, patient and patient's family.
- Supervised nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Established and implemented nursing care plans for each patient through assessment, development, activation and evaluation.
- Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
- Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Completed patient assessments, triaged and recorded patient histories, symptoms and observations.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Participated in monitoring, maintaining and improving nursing sensitive indicators, core measures and other identified outcome measures.
- Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
- Functioned as charge nurse and assumed patient care in absence of nurses ending or arriving for shifts.
- Improved patient outcomes and quality of care by determining and suggesting changes to processes.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Worked with patients and families to provide in-hospital and after-hospital follow-up through teaching and referrals..
Education
B.S - Nursing
UNIVERSITY OF TENNESSEE
05.1998
Skills
- Nursing staff leadership
- Electronic Health Records Management
- Nursing Plan Development
- Coordinating referrals
- Family and patient support
- Patient Management
- Patient education and counseling
- Communication
- Critical thinking
- Microsoft Office
- Organizational skills
- Data management
- Quality program protocols
- Customer needs assessment
- Product and service knowledge
Timeline
Nurse Case Manager
Humana
12.2022 - Current
Virtual Clinical Educator
Ashfield Healthcare
05.2022 - 12.2022
Medical Information Specialist
PPD Development
06.2021 - 01.2022
Immunology Nurse Educator
IQVIA
08.2019 - 04.2021
Registered Nurse, Intensive Care Unit
WakeMed Ca
09.2018 - 06.2019
Critical Care Registered Nurse
UNC Rex Hospital
06.2015 - 05.2020
B.S - Nursing
UNIVERSITY OF TENNESSEE
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