Melissa Kittlesen
Kingwood
Summary
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Bridgelocations for Xfinity
12.2021 - 08.2025
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Oversaw daily store operations, ensuring optimal customer service and staff performance.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
Cosmetics Counter Manager
Macys Department Store
06.2021 - 11.2021
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Inspired beauty and confidence to help customers embrace individual styles.
- Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
Beauty Advisor
Dillards Department Store
11.2019 - 07.2021
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended styles and treatments based on clients' needs and appearances.
Senior Education Consultant
SEPHORA inside JCPenney
09.2017 - 03.2019
- Educate and instruct associates on relevant product information and client service initiatives Orientation and training associates Consistently meet performance standard, profit, client service, productivity and attendance Merchandise processes, including return to warehouse, markdowns, replenishment, pricing, animations, updates, and inventory accuracy Review sales and client service goal with Beauty Leader to identify opportunities in assigned area.
Operations Coordinator
SEPHORA inside JCPenney
09.2017 - 09.2018
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Coordinated and planned strategic solutions in sales and service initiatives.
Human Resources Generalist
JCPenney
09.2014 - 09.2017
- Contributes to profitable sales growth by supporting store talent strategy, training associates, and e ectively scheduling the right talent at the optimal time to create an outstanding customer service Performance standards which supports shrink, products, sales, profit, productivity, and attendance Consistently provides feedback and coaching the associates Close payroll and completes payroll functions Manager on duty Manages credit, rewards, gift cards, and inventory through out the store Hiring and orientation.
Education
High School Diploma -
Downington
Skills
- Store growth planning
- People skills
- Customer service
- Relationship building
- Creating store processes
- Friendly, positive attitude
- Direct sales
- Store operations
- Staff training and development
Timeline
Retail Store Manager
Bridgelocations for Xfinity
12.2021 - 08.2025
Cosmetics Counter Manager
Macys Department Store
06.2021 - 11.2021
Beauty Advisor
Dillards Department Store
11.2019 - 07.2021
Senior Education Consultant
SEPHORA inside JCPenney
09.2017 - 03.2019
Operations Coordinator
SEPHORA inside JCPenney
09.2017 - 09.2018
Human Resources Generalist
JCPenney
09.2014 - 09.2017
High School Diploma -
Downington
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