Melissa Klehm
Toms River
Summary
Results-driven professional with experience at Appen, where I enhanced web search quality through critical analysis. Proven problem solver with strong attention to detail, I successfully managed customer service operations at Leggett and Platt, optimizing delivery routes and improving inventory management efficiency. Organized and adept at time management, I thrive in dynamic environments.
Overview
31
31
years of professional experience
Work History
Internet Analyst
Appen
Bellevue
01.2013 - 04.2023
Appen
Judged a variety of web search results for a major search engine
- Analyzed online content for quality and relevance to user needs.
- Evaluated website performance using analytics tools and reporting systems.
Customer Service
Liveops
09.2005 - 11.2012
- Assisted customers with placing orders
- Assisted customers with order problems
Customer Service Manager
Leggett and Platt
10.1992 - 07.2001
- Managed customer service department
- Created routes for truck deliveries
- Assisted upper management with inventory database
Education
High School -
Kearny High School
Kearny, NJ01.1991
Skills
- Attention to detail
- Critical thinking
- Time management
- Problem solver
- Organized
Timeline
Internet Analyst
Appen
01.2013 - 04.2023
Customer Service
Liveops
09.2005 - 11.2012
Customer Service Manager
Leggett and Platt
10.1992 - 07.2001
High School -
Kearny High School
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