Melissa Knee
Sadorus,IL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
Work History
Owner, Business Administrator
KAAMS Auto Repair
05.2019 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Office Manager
Pepsi Cola Champaign Urbana Bottling Co.
03.2015 - 07.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office Clerk
Mitchem Dental
06.2013 - 03.2015
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
Education
Bachelor of Arts - English
University of Illinois At Urbana-Champaign
Champaign, IL12.2023
No Degree - General Studies
Joliet Junior College
Joliet, IL07.2010
Skills
- Strategic Planning
- Staff Hiring
- Business Launch
- Operations Management
- Financial Management
- Business Marketing
Timeline
Owner, Business Administrator
KAAMS Auto Repair
05.2019 - Current
Office Manager
Pepsi Cola Champaign Urbana Bottling Co.
03.2015 - 07.2020
Office Clerk
Mitchem Dental
06.2013 - 03.2015
Bachelor of Arts - English
University of Illinois At Urbana-Champaign
No Degree - General Studies
Joliet Junior College
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