Kimberly Droud
Lehigh Acres,FL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Private Physicians Of Southwest Florida
Bonita Springs, FL
02.2019 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured compliance with federal regulations governing laboratory procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained accurate records of collected specimens and test results.
- Processed samples accurately and efficiently.
- Maintained a clean, safe, and organized work environment.
Office Manager
Kathleen Wilson, MD
Bonita Springs, FL
01.2011 - 02.2019
- Monitored inventory levels and placed orders when needed.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Front Office Associate
Naples Heart Institute (NCH Heart Institute)
Naples, FL
06.2009 - 01.2011
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized problem-solving skills to resolve complex customer inquiries.
- Monitored inventory of office supplies and placed orders when needed.
- Maintained an organized front office area by restocking supplies as needed.
- Answered incoming calls in a friendly and professional manner.
- Processed credit card payments using point of sale systems.
- Greeted customers and provided excellent customer service.
- Responded to emails promptly and accurately.
Education
Some College (No Degree) -
Florida Gulf Coast University
Fort Myers, FLPhlebotomy Program
MedCerts
Skills
- Office organization
- Confidential record handling
- Attention to detail
- Insurance eligibility verification
- Administrative support
- Business operations support
- Data entry
Certification
- BLS
- CPR
- Phlebotomy (currently enrolled)
References
References available upon request.
Timeline
Administrative Assistant
Private Physicians Of Southwest Florida
02.2019 - Current
Office Manager
Kathleen Wilson, MD
01.2011 - 02.2019
Front Office Associate
Naples Heart Institute (NCH Heart Institute)
06.2009 - 01.2011
Some College (No Degree) -
Florida Gulf Coast University
Phlebotomy Program
MedCerts
Similar Profiles
Samantha CampbellSamantha Campbell
Human Resources Assistant at Physicians Primary Care of Southwest FloridaHuman Resources Assistant at Physicians Primary Care of Southwest Florida
PARKER TOWNSENDPARKER TOWNSEND
Certified Medical Assistant at Florida University of Florida Health PhysiciansCertified Medical Assistant at Florida University of Florida Health Physicians
Dylan ArballoDylan Arballo
I.T. Operations at Southwest Family PhysiciansI.T. Operations at Southwest Family Physicians
Martha CuellarMartha Cuellar
Server at Chilis's Bar and GrillServer at Chilis's Bar and Grill
Desiree ThorntonDesiree Thornton
English Academic Tutor at Seminole Tribe of Florida & Professional Tutors of AmericaEnglish Academic Tutor at Seminole Tribe of Florida & Professional Tutors of America