Melissa Knox
Marion,IA
Summary
Dynamic professional with a proven track record at Covenant Family Solutions, adept in data-driven decision-making and exceptional communication. Excelled in enhancing customer retention and streamlining processes, demonstrating a strong ability in problem-solving and continuous improvement. Skilled in training and mentoring, significantly contributed to team and client success.
Overview
7
7
years of professional experience
Work History
Client Experience Manager
Covenant Family Solutions
03.2022 - 04.2024
- Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
- Coordinated with internal departments on implementation of new client business.
- Established a comprehensive onboarding program tailored towards meeting each new clients'' unique needs ensuring lasting relationships.
- Championed data-driven decision-making by utilizing analytics to identify trends and develop targeted action plans for improvement.
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
Business Development Administrative Assistant
Covenant Family/Workplace Solutions
11.2021 - 04.2024
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.· Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy using Excel.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Clinical Administrative Assistant
Covenant Family Solutions
11.2021 - 04.2024
- Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from insurance carriers.
- Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
- Ensured seamless transition of patient care between providers by maintaining accurate and up-to-date handover notes.
- Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
- Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
Youth Development Coordinator
Jane Boyd Community House
05.2021 - 11.2021
- Optimized program retention rates by addressing any concerns or challenges faced by participants in a timely manner.
- Improved collaboration between staff, volunteers, and community partners by fostering open communication channels and organizing regular meetings.
- Supported staff professional development through ongoing training opportunities, performance evaluations, and growth-oriented feedback.
- Collaborated with other organizations in coordinating joint events that promoted positive youth development within the broader community context.
- Developed comprehensive youth development plans tailored to individual needs, addressing academic support, social-emotional well-being, and career readiness.
Youth Development Counselor
Jane Boyd Community House
10.2017 - 05.2021
- Participated in ongoing professional development opportunities to stay current on best practices in youth development counseling field.
- Facilitated open communication between youths, their families, and other support systems to ensure consistency in care.
- Provided guidance on goal-setting and decision-making processes, empowering youths to take ownership of their personal growth trajectories.
- Connected youth with educational supports such as tutoring and mentoring services, promoting academic success and future opportunities.
- Developed strong relationships with youths, fostering a supportive environment for personal growth and development.
Education
Psychology
Mount Mercy University
Cedar RapidsHigh School Diploma -
Cary-Grove Community High School
Cary, IL05-2013
Skills
- Exceptional communication
- Goal setting and achievement
- Data-driven decision making
- Customer service
- Problem-solving
- Training and mentoring
- Customer relations
- Schedule management
- Continuous improvement
- Customer retention
- Schedule coordination
Timeline
Client Experience Manager
Covenant Family Solutions
03.2022 - 04.2024
Business Development Administrative Assistant
Covenant Family/Workplace Solutions
11.2021 - 04.2024
Clinical Administrative Assistant
Covenant Family Solutions
11.2021 - 04.2024
Youth Development Coordinator
Jane Boyd Community House
05.2021 - 11.2021
Youth Development Counselor
Jane Boyd Community House
10.2017 - 05.2021
Psychology
Mount Mercy University
High School Diploma -
Cary-Grove Community High School
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