Melissa Koenke
Charlotte,NC
Summary
Results-driven leasing consultant and sales representative with a strong background in sales strategy development and team training. Known for delivering exceptional client service while driving compliance and enhancing marketing efforts to boost property visibility.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Greystar
Huntersville, North Carolina
12.2024 - Current
- Assisted prospective tenants with property tours and leasing information.
- Coordinated resident events to enhance community engagement and satisfaction.
- Utilized property management software to track applications and renewals.
- Responded to tenant inquiries and resolved issues in a timely manner.
- Conducted market research to support competitive pricing strategies for rentals.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Developed marketing materials to promote available units within the community.
Licensed Insurance Agent
American Income Life Insurance Company
Charlotte, NC
08.2024 - 12.2024
- Exceeded company sales goals for new policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Provided guidance and support to less experienced agents during onboarding process.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Licensed Insurance Agent
Medigap Life
Charlotte, NC
04.2023 - 08.2024
- Served as a point of contact between carriers and customers for any issues that may arise during policy implementation or renewal processes.
- Educated customers on the features of different insurance plans available through company programs.
- Monitored changes in the industry landscape such as pricing trends or legislative updates which could affect product availability or customer satisfaction levels.
- Answered questions from potential customers regarding plan benefits, eligibility requirements, premiums.
- Maintained positive working relationship with fellow staff and management.
- Assisted clients with claims processing and appeals when necessary.
- Demonstrated knowledge of health care reform initiatives as they relate to Medicare coverage options.
Senior Benefits Consultant
Go Health
Charlotte, NC
04.2021 - 03.2023
- Collaborated with colleagues in order to enhance service delivery standards across all departments within organization.
- Monitored changes in the industry landscape such as pricing trends or legislative updates which could affect product availability or customer satisfaction levels.
- Answered questions from potential customers regarding plan benefits, eligibility requirements, premiums.
- Demonstrated knowledge of health care reform initiatives as they relate to Medicare coverage options.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
Employment Specialist
Express Employment
Rock Hill, SC
07.2020 - 02.2021
- Conducted in-depth interviews with job seekers to understand their career goals and skills.
- Prepared or maintained employment records using human resources management system software.
- Evaluated the effectiveness of employment programs and made recommendations for improvement.
- Maintained active job listings and matched clients with potential employment opportunities.
- Collaborated with employers to identify job openings and arranged interviews for clients.
- Conducted exit interviews and completed employment termination paperwork.
Business Development Representative
Enviro-Master
Charlotte, NC
07.2019 - 03.2020
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Maintained an accurate record of all sales activities in the CRM system.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
- Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
- Updated customer information in the database accurately.
- Developed new leads each day at or above quotas.
- Assisted with marketing campaigns to drive lead generation initiatives.
Education
High School Diploma -
Cuthbertson High School
Waxhaw, NC06-2015
Skills
- Email marketing
- Event coordination
- Networking skills
- Attention to detail
- Market analysis
- Software proficiency
Timeline
Leasing Consultant
Greystar
12.2024 - Current
Licensed Insurance Agent
American Income Life Insurance Company
08.2024 - 12.2024
Licensed Insurance Agent
Medigap Life
04.2023 - 08.2024
Senior Benefits Consultant
Go Health
04.2021 - 03.2023
Employment Specialist
Express Employment
07.2020 - 02.2021
Business Development Representative
Enviro-Master
07.2019 - 03.2020
High School Diploma -
Cuthbertson High School