Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Kopanic

Youngstown,OH

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ASSOCIATE INTERNET SALES REPRESENTATIVE

Oracle Health
05.2023 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Boosted online revenue through the development and implementation of effective sales strategies.
  • Developed long-term, positive relationships with clients by providing personalized attention, anticipating needs, and maintaining open lines of communication.
  • Utilized CRM software efficiently to track sales leads, client interactions, and other relevant data-allowing for accurate forecasting and reporting on sales performance.
  • Maintained up-to-date knowledge of industry trends, ensuring our company remained competitive in the market.

SOCIAL MEDIA MANAGER

Jennasis And Associates
06.2022 - 10.2023
  • Analyzed and reported social media and online marketing campaign results.
  • Increased new LinkedIn followers by 400%
  • Used Canva and Adobe Photoshop to create and print marketing materials, product reviews, and press releases.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

SOCIAL MEDIA AND MARKETING MANAGER

THE ERIC RYAN CORPORATION
01.2020 - 09.2022
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Increased sales by 13% through business development and lead generation. Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Launched and developed LinkedIn followers to 1,369
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Set up appointments with potential and current customers to promote new products and services
  • Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication

ASSISTANT ATHLETIC DIRECTOR

Lordstown Local School District
06.2020 - 07.2022
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Arranged transportation for athletes to participate in away games, tournaments and other events.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

MARKETING SPECIALIST

SOCIAL MEDIA, OHIO UTILITIES PROTECTION SERVICES
11.2019 - 01.2020
  • Monitored trends in social media, industry and competitive landscape to create new material.
  • Increased Facebook followers by 834
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Maintained high level of understanding of industry standards and trends.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.

MARKETING/SOCIAL MEDIA SPECIALIST

CENTRICITY CORPORATION
07.2019 - 11.2019
  • Increased customer engagement through social media.
  • Launched and developed Facebook page
  • Increased Facebook followers by 48%
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.

Education

MASTER OF ARTS - Professional Communications

YOUNGSTOWN STATE UNIVERSITY
Youngstown, OH
12.2019

BACHELOR OF SCIENCE - Sports Management, Communications

WESTMINSTER COLLEGE
New Wilmington, PA
05.2018

Skills

  • Adobe Creative Suite
  • Market Research
  • Content Creation
  • Digital Content Development
  • Campaign Management
  • Audience Analysis
  • Effective Organization
  • Analytics and Reporting

Certification

GIRLS SOCCER VARSITY ASSISTANT COACH I BOARDMAN, OH I JUNE 2022-PRESENT

GIRLS SOCCER VARSITY HEAD COACH | LORDSTOWN, OHIO | JUNE 2020‐AUGUST 2022

GIRLS SOCCER U15 HEAD COACH | HUBBARD, OHIO | JUNE 2018‐JUNE 2020

WESTMINSTER WOMEN’S SOCCER CAPTAIN |WESTMINSTER COLLEGE | 2016‐2017

Timeline

ASSOCIATE INTERNET SALES REPRESENTATIVE

Oracle Health
05.2023 - Current

SOCIAL MEDIA MANAGER

Jennasis And Associates
06.2022 - 10.2023

ASSISTANT ATHLETIC DIRECTOR

Lordstown Local School District
06.2020 - 07.2022

SOCIAL MEDIA AND MARKETING MANAGER

THE ERIC RYAN CORPORATION
01.2020 - 09.2022

MARKETING SPECIALIST

SOCIAL MEDIA, OHIO UTILITIES PROTECTION SERVICES
11.2019 - 01.2020

MARKETING/SOCIAL MEDIA SPECIALIST

CENTRICITY CORPORATION
07.2019 - 11.2019

MASTER OF ARTS - Professional Communications

YOUNGSTOWN STATE UNIVERSITY

BACHELOR OF SCIENCE - Sports Management, Communications

WESTMINSTER COLLEGE

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