MELISSA KOPLIN
Salt Lake City,Utah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Business Development Associate
Jerry Seiner Dealerships
03.2023 - Current
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Lead Collections Specialist
Discover Financial Services
04.2019 - 12.2022
- Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers
- Brought accounts to current status by reducing delinquency and defaults
- Answered customer questions regarding problems with accounts
- Advised customers of necessary actions and strategies for debt repayment
- Received payments and post amounts paid to customer accounts.
FT Service Advisor
Salt Lake Valley Chevrolet
04.2019 - 09.2019
- Trained new personnel regarding company operations, policies and services.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
FT Service Advisor
Riverton GM Superstore
01.2015 - 12.2019
- Greet customers, address vehicle concerns and dispatch to appropriate tech
- Remain in contact with customer regarding progress on vehicle
- Prepared repair orders and obtained necessary signatures to maintain company records
- Took notes and recorded information about product issues facing customers
- Provided customers correct estimates of maintenance and repair costs.
Customer Service Rep
Khoury's Mini Mart
01.2019 - 03.2019
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH07.2022
Skills
- Persuasive Writing
- Service Assistance
- Lead Development
- Critical Thinking
- Customer Rapport-Building
- Product Knowledge
- Cold Calling
Timeline
Business Development Associate
Jerry Seiner Dealerships
03.2023 - Current
Lead Collections Specialist
Discover Financial Services
04.2019 - 12.2022
FT Service Advisor
Salt Lake Valley Chevrolet
04.2019 - 09.2019
Customer Service Rep
Khoury's Mini Mart
01.2019 - 03.2019
FT Service Advisor
Riverton GM Superstore
01.2015 - 12.2019
Bachelor of Science - Criminal Justice
Southern New Hampshire University