Melissa Korell
Adel,IA
Summary
Results-oriented IT Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
26
26
years of professional experience
Work History
Senior IT Engineer
Principal Financial Group
02.2019 - Current
- Primary IT Vendor Support Contact for TAI System
- Collaborative team member for enterprise wide strategic projects
- Provide technical BA and QA leadership on high profile projects
- Primary IT support for reinsurance system, processing millions of dollars in financial transactions daily.
- Write business requirements and technical specifications for vendor requested enhancements.
- Draft and maintain technical documentation for systems I support
- Quick learner with a strong work ethic and sense of ownership
IT Project Manager
PPI, Inc
07.2018 - 02.2019
- Project manager of IT projects to support sales staff
- Assisted with troubleshooting HR payroll and benefit issues to find IT solutions
- Responsible for RFQ's for vendor tools to support HR requests
Lead IT Analyst
Grinnell Mutual Reinsurance
09.2016 - 07.2018
- Technical Lead on vendor implementation of document composition tool
- IT Support of customer facing documents, such as insurance declarations
- Work collaboratively with outside consulting group and internal peers to deliver quality projects
- Provide presentations to Senior Management on project progress
Senior IT Analyst
Principal Financial Group
02.1999 - 09.2016
- Programming mainframe systems including DB2 to create external customer facing reports and documents.
- Programming on HP Exstream, a document composition vendor tool
- Collaborate with BA and QA on waterfall projects
- Involved in implementation of Agile SAFe methodology
- Part of initial implementation team to use JIRA
Education
Bachelor of Science - Distributive Technology Management
Buena Vista University
Ottumwa, IAAssociate of Applied Science - Computer Programming/Analysis
Indian Hills Community College
Ottumwa, IASkills
- JIRA
- Agile
- Confluence
- Microsoft Office Suite
- COBOL
- DB2/SQ:
- GITHUB
- TAI Reinsurance Technical Lead
- Troubleshooting skills
- Quality Assurance
- Project Management
- Technical Analysis
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Decision-Making
- Self Motivation
- Technical Troubleshooting
- Analytical Thinking
- Professionalism
- Collaborative Team Player
- Written Communication
- Software Upgrades
- Technical Documentation
References
Available upon request.
Timeline
Senior IT Engineer
Principal Financial Group
02.2019 - Current
IT Project Manager
PPI, Inc
07.2018 - 02.2019
Lead IT Analyst
Grinnell Mutual Reinsurance
09.2016 - 07.2018
Senior IT Analyst
Principal Financial Group
02.1999 - 09.2016
Bachelor of Science - Distributive Technology Management
Buena Vista University
Associate of Applied Science - Computer Programming/Analysis
Indian Hills Community College
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