Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA KORTE

Shelby Township,USA

Summary

Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.

Overview

9
9
years of professional experience

Work History

Consumer Care Call Center Agent

CMG Home Loans
01.2025 - Current
  • Respond to inbound calls from consumers regarding mortgage account inquiries, including payments, escrow accounts, and servicing transfers.
  • Resolve account issues by researching details, collaborating with internal departments, and ensuring timely follow-up.
  • Deescalate challenging calls professionally and escalate to management when necessary.
  • Communicate with loan officers, origination staff, and consumers via email to resolve questions and provide accurate information.
  • Maintain strong team collaboration by sharing insights and problem-solving strategies for complex account situations.
  • Deliver excellent customer service while ensuring compliance with industry and company standards.

Restaurant Manager/ Lead Bartender

Toast Enterprises
08.2018 - 01.2025
  • Managed all front-of-house operations, ensuring the restaurant met service standards in a fast-paced, high-end brunch environment.
  • Supervised and trained a team of waitstaff, bartenders, and support staff, fostering a collaborative and positive work culture.
  • Created and executed shift schedules, maintained inventory control, and coordinated ordering to prevent shortages and minimize waste.
  • Developed seasonal cocktail menus, offering innovative drinks that paired well with brunch menu items, while also maintaining classic favorites.
  • Provided personal customer service, handled guest inquiries, and resolved any concerns to ensure guest satisfaction.
  • Cultivated positive relationships with customers through excellent hospitality services.

Server/Bartender

Hamlin Pub
07.2016 - 12.2018
  • Delivered exceptional customer service, managed bar operations, and created a welcoming atmosphere for patrons. Consistently exceeded sales targets.
  • Fostered strong team relationships, coordinating seamlessly with kitchen staff to ensure prompt and accurate food service.
  • Mentored new hires, enhancing overall team performance.
  • Optimized bar operations, driving sales, and enhancing customer satisfaction. Streamlined processes, reducing wait times and improving overall service quality.

Education

High School Diploma -

Regina High School

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Macomb Community College

Skills

  • Time Management
  • Customer Engagement
  • Staff Training
  • Social Media Management
  • Quality Assurance
  • Organization and Prioritization
  • Complaint Resolution
  • Supervisory Skills
  • Call Center Operations
  • Customer Communications
  • Payment Processing

Timeline

Consumer Care Call Center Agent

CMG Home Loans
01.2025 - Current

Restaurant Manager/ Lead Bartender

Toast Enterprises
08.2018 - 01.2025

Server/Bartender

Hamlin Pub
07.2016 - 12.2018

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Macomb Community College

High School Diploma -

Regina High School

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