Melissa Kozlowski
Sterling Heights,MI
Summary
Emphasizing and satisfying current memberships and customers in traditions, while growing current and new programs into macomb counties historic society. My goal is to lure more culture and history into the museum, and demonstrate fun festive activities into the city of Mt. Clemons. Profound abilities in writing and marketing. Proficient in word, excell, and powerpoint. Strengths in historic book reading, research, historic diversity, and creating marketing materials. Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Account Marketing Manager
On The Rocks Mixology
07.2021 - Current
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
Salon Owner/Operator
Melissa Ann's Custom Cut N' Color
03.2020 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Accountant Clerk
Janisse Painting & Wallpaper
05.2018 - Current
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Prepared financial statements, business activity reports, annual budgets and other records.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Tour Guide
Eloise Asylum
06.2018 - 11.2020
- Guided groups of up to 35 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Collected and deposited payments from guests.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Established positive relationships with tour members through fun and engaging conversation.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Worked closely with management staff to create new and lucrative tours.
Education
Cosmetology License - Beauty Treatment
The Gallery College of Beauty
Clinton Township, MI02.2008
Skills
- Sell Products
- Inventory and Stocking
- Shipping and Packaging
- Delivery Record Keeping
- Residential Delivery Etiquette
- Attention to Detail
- Transportation Logs
- Safety
- Licensing Requirements
- Serve Customers
- Accurate Documentation
- Budgeting and Allocation
- Client Meetings
- Email Promotions
- Strategic Vision
- Social Media Content Creation
- Product Knowledge
- Social Media Advertising
- Communications Strategies
- Customer Satisfaction
- Competitor Review
- Strategic Marketing
- Social Media Networking
- Promotes a diverse and inclusive environment
- Customer Insight
- Marketing Initiatives
- Customer Support
- Visual Design
- Social Media Platforms
- Blog Posts
- Public Presentations
Certification
-Chauffeur's license
Podcasting, advertising, public speaking in the Paranormal field
I am the host of a paranormal and historic podcast. I travel around the country collecting data, facts, and historic knowledge to incorporate into the episodes. Besides marketing for two companies, I also preform advertising through social media. I collaborate with many other broadcasters around the world on other platforms to enhance my listeners and followers. I have hosted many social events in the paranormal field and have experience with public speaking in front of audiences. I also volunteer at Eloise Asylum in Westland MI, generating historic and paranormal tours.
Timeline
Social Media Account Marketing Manager
On The Rocks Mixology
07.2021 - Current
Salon Owner/Operator
Melissa Ann's Custom Cut N' Color
03.2020 - Current
Tour Guide
Eloise Asylum
06.2018 - 11.2020
Accountant Clerk
Janisse Painting & Wallpaper
05.2018 - Current
Cosmetology License - Beauty Treatment
The Gallery College of Beauty