Melissa Krafft
El Cajon,CA
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Proven track record of adaptability, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinical Nurse Manager
UC San Diego Health System
01.2016 - Current
- Dynamic responsibilities over eight years
- Participates in the development and implementation of strategic plans for daily operations of the abdominal transplant programs and clinic
- Ensures compliance with policies, procedures, and regulatory requirements
- Collaborates with quality team and physician leadership to develop and maintain quality improvement initiatives
- Collaborate with leadership in inpatient and ancillary ambulatory departments to achieve operational efficiencies, comply with regulatory standards, and achieve high patient satisfaction
- Collaborate with financial leadership for budget development and management to achieve operational goals
- Conceptualized, operationalized and manage a call center for the Center for Transplantation ensuring quality service
- Provide leadership for 35 FTEs including RN and NP Transplant Coordinators, Transplant Administrative Staff, Float RNs and Call Center Specialists fostering a cohesive team environment
- Conceptualized, operationalized and manage a float team for the Center for Transplantation
- Expert in Human Resources issues, acts as a resource for leaders across the Center for Transplantation
- Manage clinic operations, collaborating closely with physician leadership and clinical teams to provide excellence in patient care and patient experience
Clinical Nurse Manager
Cardiovascular Clinics
01.2007 - 01.2016
- Increasing level of responsibility over nine years
- Initial role of Clinical Nurse Supervisor with responsibility for clinic operations, direct patient care, and supervision of staff
- Responsibilities progressed to that of Clinical Nurse Manager for multispecialty clinics in four geographic locations with widely varied patient populations
- Integral role in the opening and establishment of three clinics including a 20-exam room multidisciplinary clinic
- Manage all areas of budget related to services with strong working partnerships and collaboration with financial team and senior leadership
- Problem-solve creatively in a large academic environment to improve patient flow, access to care, patient satisfaction, and quality of services
- Manage team of registered nurses, physician assistants, medical assistants, and administrative staff; develop and maintain excellent working relationships with physicians, administrators, and members of other departments
- Collaborate with physicians, clinic registered nurses, managers team members in other departments and senior leadership to improve organizational processes inter- and intra- departmentally
- Active member of the Heart Failure Task force working to decrease readmissions for patients with Congestive Heart Failure
- Partner with regulatory affairs, staff, and senior leadership to promote and maintain adherence to the Joint Commission, CMS, and CDPH regulations
- Develop the role and professionalism of the Registered Nurse in the ambulatory setting
- Founding leader of UCSD Health Ambulatory Care Nursing practice council.
Clinical Nurse
Urology Clinic
08.2007 - 09.2007
- Clinical Nurse in busy urology clinic
- Manage care for patients undergoing urological procedures
- Provide patient education and triage.
Staff Registered Nurse
Bozeman Urological Group
02.2007 - 07.2007
- Clinical nurse for busy, private practice, regional, urology clinic
- Manage care for patients undergoing urological procedures
- Patient education in all areas of urological disease and care management.
Staff Registered Nurse
Bozeman Deaconess Hospital
01.2006 - 01.2007
- Clinical Nurse in an 8-bed medical/surgical ICU
- Manage all aspects of care for up to three patients: adult and pediatric patient populations.
Staff Registered Nurse
Kaiser Permanente
01.2001 - 01.2004
- Clinical Nurse in the emergency department of a 400-bed medical facility
- Collaborate with physician and clinical team to manage care for broad range of emergent patients
Critical Care Transport Nurse
Schaefer Ambulance Service
01.2000 - 01.2003
- Team leader working with Emergency Medical Technicians to provide safe inter-facility transport of critically ill patients
- Function independently to manage patients while providing high level of care
Adjunct Clinical Faculty
Grossmont Community College
01.1999 - 01.2003
- Clinical faculty at all levels of the curriculum
- Partner with Dean of Nursing and Nursing faculty curriculum development
- Provide student leadership and mentoring
- Collaboration with nursing faculty, Dean of Nursing, and hospital site nursing leadership and frontline registered nurses for high student achievement
Staff Registered Nurse
Alvarado Hospital
01.1998 - 01.2001
- Staff nurse in medical/surgical intensive care units
- Manage care of patients in adult populations including neurology, cardiac, cardiothoracic surgery, and general surgery.
Staff Registered Nurse
Sharp Grossmont Hospital
01.1998 - 01.2000
- Staff nurse in busy surgical intensive care unit
- Manage care of patients in adult populations including neurosurgery, cardiac, cardiothoracic surgery, and general surgery.
Education
MSN, MHA -
University of Phoenix
Phoenix, AZBSN -
University of Phoenix
San Diego, CAADN -
Grossmont Community College
El Cajon, CASkills
- Clinical Leadership
- Staff Education
- Patient Advocacy
- Team Development
- Nursing Expertise
- Ethical Practice
- Performance Improvement
- Resource Allocation
Certification
- California Registered Nurse – License 544315
- California Public Health Nurse – License 65343
- Lean Six Sigma – Green Belt
Timeline
Clinical Nurse Manager
UC San Diego Health System
01.2016 - Current
Clinical Nurse
Urology Clinic
08.2007 - 09.2007
Staff Registered Nurse
Bozeman Urological Group
02.2007 - 07.2007
Clinical Nurse Manager
Cardiovascular Clinics
01.2007 - 01.2016
Staff Registered Nurse
Bozeman Deaconess Hospital
01.2006 - 01.2007
Staff Registered Nurse
Kaiser Permanente
01.2001 - 01.2004
Critical Care Transport Nurse
Schaefer Ambulance Service
01.2000 - 01.2003
Adjunct Clinical Faculty
Grossmont Community College
01.1999 - 01.2003
Staff Registered Nurse
Alvarado Hospital
01.1998 - 01.2001
Staff Registered Nurse
Sharp Grossmont Hospital
01.1998 - 01.2000
MSN, MHA -
University of Phoenix
BSN -
University of Phoenix
ADN -
Grossmont Community College
- California Registered Nurse – License 544315
- California Public Health Nurse – License 65343
- Lean Six Sigma – Green Belt
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