Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Kramer

New York,NY

Summary

Dynamic and results-driven professional with extensive experience , excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and improve employee performance through effective coaching. Skilled in cash management and problem-solving, consistently achieving operational excellence in fast-paced environments.

My goal is to obtain a position in Customer Service. To grow professionally within the company.

Overview

17
17
years of professional experience

Work History

Manager

CVS Pharmacy
07.2024 - 12.2024
  • Greeting Customers
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Dealing with Cash/ Counting tills
  • Making cash drops
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Closing Procedures

Front Desk Receptionist/ Clean Team

New York Sports Club
09.2020 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Carried out everyday tasks
  • Cleaned Locker rooms/ Bathrooms and exercise equipment and moped floors.
  • Worked with cleaning suppl Inventory
  • Have great Organizational Skills

Hair Salon Assistant

Dynamex
08.2020 - 08.2021
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Run color and Blow Dry
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.

Cashier and Non-Foods

Gristedes Supermarket
02.2013 - 11.2018
  • Greeted Customers
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front end.
  • Price Changes and Signs
  • Worked Non-Foods and did HBA orders.

Store Co-Manager

Gristedes Supermarket
08.2011 - 02.2013
  • Greeted Customers
  • Dealing with Money and counting tills, Making Cash Drops
  • Directed Everyday Tasks
  • Worked Trucks, Receiving Vendors and orders
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recommended quality workers to increase company's productivity and profitability.
  • Improved employee performance through effective coaching, training, and regular performance evaluations.
  • Closing Procedures

Cashier/Head Bookkeeper

Gristedes Supermarket
07.2007 - 08.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked Front End
  • Prepared Drops for Manager
  • Answered Phones

Education

Associate of Arts - Fashion Business And Marketing

Wood Tobe-Coburn College
New York NY
12-2006

Graduate Certificate - Computer Training

Racheal's Room
New York, NY
10-2004

High School Diploma -

Rocky Point High School
Rocky Point, NY
06-1996

Skills

  • Customer service Skills
  • Team leadership
  • Time management
  • Decision-making
  • Problem Solving
  • Working with Money
  • Answering Phones
  • Typing

Timeline

Manager

CVS Pharmacy
07.2024 - 12.2024

Front Desk Receptionist/ Clean Team

New York Sports Club
09.2020 - 10.2021

Hair Salon Assistant

Dynamex
08.2020 - 08.2021

Cashier and Non-Foods

Gristedes Supermarket
02.2013 - 11.2018

Store Co-Manager

Gristedes Supermarket
08.2011 - 02.2013

Cashier/Head Bookkeeper

Gristedes Supermarket
07.2007 - 08.2011

Associate of Arts - Fashion Business And Marketing

Wood Tobe-Coburn College

Graduate Certificate - Computer Training

Racheal's Room

High School Diploma -

Rocky Point High School

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Melissa Kramer