Melissa Kratz
Hatfield,PA
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Private Club establishments. Friendly Bartender with exceptional customer service. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong bartending skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges along with supporting other staff to make it a great place to work.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Kitchen Manager & Assistant Bar Manager
Telford VFW
01.2025 - Current
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
- Developed and implemented efficient inventory management practices to reduce waste.
- Collaborated with suppliers to source high-quality ingredients while managing budgets effectively.
- Supervised daily bar operations, ensuring efficient service and adherence to health standards.
- Trained and mentored staff on cocktail preparation and customer service protocols.
- Developed inventory management processes, optimizing stock levels and reducing waste.
- Oversaw cash handling procedures, maintaining accurate financial records and reconciliation processes.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
Telford VFW
09.2023 - Current
- Provided exceptional customer service, enhancing patron experience through engagement and attentiveness.
- Trained new staff on bar operations, emphasizing quality standards and efficient service techniques.
- Implemented effective cash handling procedures, maintaining accuracy in transactions and balancing registers.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Food Service Worker/ Second in Command
North Penn School District
01.2024 - 01.2025
- Prepared and served food items following safety and sanitation guidelines.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health regulations.
- Monitored inventory levels, facilitating timely reordering of supplies to meet demand.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Implemented waste reduction strategies, contributing to cost-saving initiatives within the department.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Bartender
Hatfield American Legion
04.2011 - 04.2016
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Processed payments accurately and efficiently with POS system.
Cook
Goodyz
12.2009 - 07.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared and served various food items in fast-paced Type environment.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained food safety and sanitation standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Managed opening and closing shift kitchen tasks.
Manager
Big Richard Sandwhiches
07.2001 - 04.2011
- Maintained professional, organized, and safe environment for patrons and staff.
- Responsible for managing staff in their daily duties and jobs.
- Preparing food and cooking food along with taking orders from the patrons.
- Taking inventory and stock.
- Running the register and responsible for said register
Education
Upper Perkiomen High School
Pennsburg, PASkills
- Serving and Bussing
- Food Service Management
- New Hire Training
- Maintaining a Clean Bar
- POS
- Safe Serving Knowledge
- Hospitality and Accommodation
- Teamwork and Professionalism
- Good Conversationalist
- Stamina and Endurance
- Private Events and Catering
- High-Volume Environments
- Energetic and Outgoing
- Cash Handling and Management
- Billing and Payment Processing
- Professional Service Standards
Certification
RAMP
Serv Safe
Timeline
Kitchen Manager & Assistant Bar Manager
Telford VFW
01.2025 - Current
Food Service Worker/ Second in Command
North Penn School District
01.2024 - 01.2025
Bartender
Telford VFW
09.2023 - Current
Bartender
Hatfield American Legion
04.2011 - 04.2016
Cook
Goodyz
12.2009 - 07.2012
Manager
Big Richard Sandwhiches
07.2001 - 04.2011
Upper Perkiomen High School
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