MELISSA KRAWIEC
Ottawa,IL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
After Hours Supervisor of Intransit Security
DeSpir Logistics
10.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Intransit Security Specialist
DeSpir Logistics
02.2023 - 10.2023
- Addressed identified vulnerabilities promptly by collaborating with cross-functional teams for prompt resolution of issues.
- Investigated suspicious activities and persons to maintain security.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Operations Coordinator
DeSpir Logistics
09.2022 - 02.2023
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Reported issues to higher management with great detail.
Medical Assistant/ Patient Coordinator/Health and Nutrition Coach/Phlebotomist
Comprehensive Pain and Wellness
10.2020 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Performed laboratory tests to assist physicians in diagnosis.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Reviewed patient records for accuracy and completeness.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed and maintained network of professional resources to refer clients to.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed relationships with clients to provide ongoing support and encouragement.
PSR - Patient Service Representative / Medical Assistant Per Diem PSR/ MA
Heartcare Centers of Illinois
11.2018 - 10.2020
- Assisted Practitioner with vitals, EKG's, application and instruction of cardiac home monitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at time of service.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient billing issues in line with established guidelines.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Procedure Tech
Good Samaritan Hospital
04.2015 - 08.2018
- Performed Phlebotomy and EKG's to assist RN's with preparing patients Chart for upcoming procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Applied critical thinking and research to address complex issues.
Education
Bachelor of Science - Food And Nutrition
The University of Alabama
Tuscaloosa, AL05.2024
Associate of Science -
Joliet Junior College
Joliet, IL05.2020
High School Diploma -
Tinley Park High School
Tinley Park, IL05.2004
Skills
- GDP Certified
- Mcleod
- Cargo Net
- Overhaul
- MiFleet
- Sensitech
- Samsara
- Front
- ExWorks
- Slack
- Microsoft Word, Excel, and Outlook
- EMR Systems
- Insurance Verification
- Office Experience
- Patient Care
- Medical Records
- Venipuncture
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Staff Management
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Health Promotion
- Assessment skills
- Cooking Demonstrations
Preceptorship
Inter-Faith Food Shuttle, Raleigh, NC
Preceptor- Kylee McCombs, MS RD LDN
- Worked with the Inter-Faith Food Shuttle to promote volunteers and donations
- Created Child friendly nutritious recipes
- Created an informational flyer teaching parents about nutrients missing in plant based diets and how to incorporate them
- Created education videos to teach the community about Nutrition 101 and Food safety
Timeline
After Hours Supervisor of Intransit Security
DeSpir Logistics
10.2023 - Current
Intransit Security Specialist
DeSpir Logistics
02.2023 - 10.2023
Operations Coordinator
DeSpir Logistics
09.2022 - 02.2023
Medical Assistant/ Patient Coordinator/Health and Nutrition Coach/Phlebotomist
Comprehensive Pain and Wellness
10.2020 - 09.2022
PSR - Patient Service Representative / Medical Assistant Per Diem PSR/ MA
Heartcare Centers of Illinois
11.2018 - 10.2020
Patient Procedure Tech
Good Samaritan Hospital
04.2015 - 08.2018
Bachelor of Science - Food And Nutrition
The University of Alabama
Associate of Science -
Joliet Junior College
High School Diploma -
Tinley Park High School