Dedicated and results-driven professional with 8 years of experience in office administration, demonstrating proficiency in managing administrative tasks with efficiency and precision. Skilled in coordinating schedules, facilitating communication, cold calling and providing excellent customer service. Adept at multitasking in fast-paced environments while maintaining a keen eye for detail. Possesses strong organizational and problem-solving abilities, coupled with advanced proficiency in office software and systems. Committed to upholding professionalism and confidentiality in all aspects of work. Seeking to leverage proven skills and experience to contribute effectively success.
Hi, I’m
Melissa Krieger
Livermore,CA
Summary
Overview
13
years of professional experience
Work History
Hyundai
BDC Sales Manager
07.2023 - 03.2024
Job overview
- Developed strong client relationships for higher customer satisfaction and repeat business.
- Identified new business opportunities by researching market trends and competitor analysis.
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
Sales / Customer Service
Becks Shoes
01.2023 - 06.2023
Job overview
- Enhanced customer satisfaction by providing personalized shoe recommendations and fitting assistance.
- Measure and fit customers properly.
- Explain product features and benefits, as well as technical specifications
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
- Assisted in inventory management tasks, ensuring accurate stock levels for efficient store operations.
St Christopher Convalescent Hospital
Housekeeper
11.2022 - 12.2022
Job overview
- Ensuring all rooms are cleaned performing a variety of cleaning such as sweeping, mopping, dusting, laundry, and polishing.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Mitsubishi Motors
BDC Representative
01.2022 - 10.2022
Job overview
- Handle Internet Leads, Schedule appointments, Communicate effectively with our customers via inbound/outbound; Phone, Emails or Text, Walk-ins
- Follow up after a customer's visit to ensure customer satisfaction
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Vegan Mob
Line Cook
03.2021 - 12.2021
Job overview
- Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Fedex
Package Handler
06.2020 - 12.2020
Job overview
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
UPS
Package Handler
11.2019 - 04.2020
Job overview
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
MetroPCS
Sales Representative
01.2019 - 11.2019
Job overview
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
B.O.S.S
Admin
02.2017 - 01.2019
Job overview
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
S & M Moving
Admin/Desk Clerk/Receptionist
11.2014 - 07.2015
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Corresponding and scheduling moves.
Big Lots
Customer Service Cashier
08.2012 - 01.2013
Job overview
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
World Wireless (MetroPCS)
Team Lead/Sales Manager
04.2011 - 07.2013
Job overview
- Provides leadership to the sales team to obtain new customers, upgrade existing customers, Sale accessories, provide excellent customer service, activate lines, operate different computer software, resolve technical issues on phones, stay up to date with current promotions and training
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
Costco
Order Picker
01.2011 - 03.2011
Job overview
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Streamlined warehouse operations for increased efficiency through organized and accurate order picking.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Education
Job TrainMenlo Park, CA
from Culinary Arts
02.2017
University Overview
San Lorenzo High SchoolSan Lorenzo, CA
High School Diploma
08.2010
University Overview
Skills
- Excellent Customer Service
- Time management
- Creative
- Reliable
- Adaptability
- Team work
- Teamwork and Collaboration
- Reliability
- Co
- Customer Order Management
- Problem-solving aptitude
- Proficient with Microsoft Office, CRM, and Computers
- CRM proficiency
- Highly organized
- Multitask
- Professionalism
- Strong communication skills; verbal and written
- Marketing Plans
- New Business Development
- Business development and planning
- Task Prioritization
- Product Knowledge
- Paperwork Processing
- Data Entry
- Scheduling
- Complaint resolution
- Follow-up skills
- Office Administration
- Filing
- Calendar Management
- Database Management
- Reception oversight
- Lead prospecting
- Cold-calling
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
BDC Sales Manager
Hyundai
07.2023 - 03.2024
Becks Shoes
Sales / Customer Service
01.2023 - 06.2023
Housekeeper
St Christopher Convalescent Hospital
11.2022 - 12.2022
BDC Representative
Mitsubishi Motors
01.2022 - 10.2022
Line Cook
Vegan Mob
03.2021 - 12.2021
Package Handler
Fedex
06.2020 - 12.2020
Package Handler
UPS
11.2019 - 04.2020
Sales Representative
MetroPCS
01.2019 - 11.2019
Admin
B.O.S.S
02.2017 - 01.2019
Admin/Desk Clerk/Receptionist
S & M Moving
11.2014 - 07.2015
Customer Service Cashier
Big Lots
08.2012 - 01.2013
Team Lead/Sales Manager
World Wireless (MetroPCS)
04.2011 - 07.2013
Order Picker
Costco
01.2011 - 03.2011
Job Train
from Culinary Arts
San Lorenzo High School
High School Diploma