Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Melissa Kriegl

Arcadia,FL

Summary

Experienced professional with a focus on customer support and service, developed at BenchmarkITS. Established track record in improving workflow efficiency and producing effective training materials. Competent in Microsoft Office, with remarkable communication skills. Worked collaboratively with cross-functional teams to resolve technical challenges, leading to a 20% decline in recurring issues.

Overview

24
24
years of professional experience

Work History

Software Support and Training

BenchmarkITS
Spanish Fort, AL
01.2012 - Current
  • Provided technical support to customers via phone, email, and chat, troubleshooting software issues.
  • Documented all customer interactions and solutions in a detailed ticketing system for future reference.
  • Delivered training sessions to educate customers on basic troubleshooting techniques for common software applications
  • Participated in regular team meetings to share best practices, discuss challenges, and propose process improvements.
  • Collaborated with the product development team to test beta versions of new software releases before they were deployed to customers
  • Identified recurring technical issues reported by customers; worked with the development team to develop permanent solutions
  • Developed and maintained a knowledge base of common technical issues and their resolutions for internal use
  • Maintained a high level of professionalism and patience when dealing with frustrated or upset customers
  • Mentored junior support specialists; provided guidance on complex cases or escalated tickets
  • Assisted in troubleshooting technical issues for clients and internal staff.
  • Participated in team meetings to discuss project updates and strategies.
  • Developed training materials for new interns and onboarding processes.
  • Coordinated communication between departments to enhance workflow efficiency.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Identified needs of customers promptly and efficiently.
  • Organized client meetings to provide project updates.

Office Manager

Alliant Data Systems, Inc.
Atmore, AL
01.2012 - 01.2020
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Developed and implemented efficient filing systems to improve document organization and retrieval
  • Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs
  • Maintained confidential employee records, ensuring compliance with privacy regulations
  • Assisted in the recruitment process by screening resumes, scheduling initial and follow-up interviews
  • Prepared reports on office expenses, budget variances, and operational performance for senior management review
  • Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
  • Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
  • Tracked office expenses and identified areas for cost-saving measures

Customer Support, Training

Access Software
Atmore, AL
06.2001 - 06.2012
  • Resolved customer inquiries via phone and email, ensuring high-quality service delivery.
  • Collaborated with team members to create engaging presentations and training curricula.
  • Organized meetings and developed comprehensive agendas for effective discussions.
  • Supported event planning and execution, ensuring successful in-person engagements.
  • Fostered positive relationships with staff and management to enhance workplace dynamics.
  • Assisted human resources in employee management and organizational planning initiatives.

Education

Bachelor's degree - Communications

Auburn University at Montgomery
Montgomery, AL
Montgomery, AL

Skills

  • Communication skills
  • Customer support
  • Microsoft Office proficiency
  • Typing expertise
  • Organizational skills
  • Computer literacy
  • Ticketing Systems
  • Technical troubleshooting
  • Software documentation
  • Customer training
  • Knowledge base development
  • Technical support
  • Inventory management
  • Office administration
  • Organization and time management
  • Remote office availability
  • Analytical and critical thinking

Languages

English

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Software Support and Training

BenchmarkITS
01.2012 - Current

Office Manager

Alliant Data Systems, Inc.
01.2012 - 01.2020

Customer Support, Training

Access Software
06.2001 - 06.2012

Bachelor's degree - Communications

Auburn University at Montgomery

Similar Profiles

CREATE PROFILE
Melissa Kriegl