Melissa Kriska
Ennis,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in education and restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Resolution Specialist
McGraw-Hill
02.2008 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Completed retention-focused projects from scoping through execution.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with all teams to resolve customer complaints and drive customer experience.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Head Bartender
Don Jose Mexican Restaurant
04.2017 - 02.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Closed out cash register and prepared cashier report at close of business.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
No Degree - Accounting
Trinity Valley Community College
Athens, TXSkills
- Materials Transport
- Employee Coaching
- Product Recommendations
- Policies and Procedures Adherence
- Sales Transactions
Timeline
Head Bartender
Don Jose Mexican Restaurant
04.2017 - 02.2024
Customer Service Resolution Specialist
McGraw-Hill
02.2008 - Current
No Degree - Accounting
Trinity Valley Community College
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