Melissa Kropp
Rogers
Summary
Professional and reliable office assistant with over a year of experience excelling in environments requiring minimal supervision. Adept at arranging meetings and maintaining seamless office organization. Known for providing courteous and efficient service to customers while managing diverse office operations, ensuring a welcoming atmosphere as a receptionist through scheduling appointments, assisting visitors, and greeting clients warmly. Committed to delivering exceptional service to parents enrolling children at East Side Elementary, ensuring accurate and helpful information for a smooth enrollment process. Dedicated to fostering a friendly and efficient environment that enhances the overall experience for both staff and visitors.
Overview
5
5
years of professional experience
Work History
Patient Benefit Lead
Mercy Hospital Springfield
12.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
Benefits Coordinator
Infinity Pharmacy
05.2022 - 12.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into EPIC.
- Built relationships with vendors to foster quality service delivery.
Administrative Assistant
Pinnacle Premier Psychiatry
08.2021 - 04.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- I also maintained the schedule for nine different providers and their patients.
- I was in charge of billing and making sure to process ICD 10 Codes and ensure that the claims were processed correctly through insurance.
- My main goal was to always create a warm and friendly atmosphere for patients both new and reoccurring received the best of care.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Cashier
Old Navy
11.2020 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Business - Medical Informatics
San Diego Community College
San Diego, CA05.2019
Skills
- Excellent communication
- Attention to detail
- Team management
- Dependable and responsible
- PPE compliance
- Active listening
- Microsoft office Word, Excel, Powerpoint
- Task prioritization
- Data management
- Proficient in EMR & EHR
Timeline
Patient Benefit Lead
Mercy Hospital Springfield
12.2022 - Current
Benefits Coordinator
Infinity Pharmacy
05.2022 - 12.2022
Administrative Assistant
Pinnacle Premier Psychiatry
08.2021 - 04.2022
Cashier
Old Navy
11.2020 - 08.2021
Business - Medical Informatics
San Diego Community College
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