Melissa Krug
Lisle,IL
Summary
Driven professional with a strong work ethic and exceptional hospitality skills. Proven expertise in managing daily operations, including hiring, training, and leading employees. Detail-oriented and highly capable of multitasking while ensuring compliance with company standards, With A Professional background in building maintenance and cleanliness. Known for producing high-quality work and completing tasks efficiently. Skilled in advanced cleaning techniques, sanitation protocols, and safety compliance. Excelling in time management, adaptability, and teamwork to meet and exceed job expectations.Seeking To contribute to.a dynamic organization poised for Growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facilities Technician
The Birches Assisted Living
Clarendon Hills, IL
10.2020 - Current
- Facilities technician
- Maintenance Two years
- Daily everyday operations of building
- Maintenance Requests - ( Tels )
- Handling Residents and facilities work orders / generating work orders
- Painted walls, ceilings, trim, and doors, and replaced fixtures to update building appearance.
- Installed new lighting fixtures, replaced bulbs as needed.
- Troubleshot and repaired plumbing issues clogged toliets, clogged drains and leaking faucets.
- Responded promptly to service requests from Residents or staff members regarding facility needs or emergencies.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Complete daily duties that were assigned to me by my director.
- Steam-cleaned or shampooed carpets
- Completed routine maintenance checks, notifying management of needed repairs.
- Transported Residents to destinations according to pre-determined schedules.
Housekeeper
The Birches Assisted Living
Clarendon Hills, Illinois
10.2020 - 05.2022
- Cleaning Residents Rooms
- Dusting,vacuuming,sweeping,mopping
- Requested maintenance orders to fix non-working equipment and address room damage.
- Responded to requests from Residents regarding housekeeping needs.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- All Common areas Vacuum floors and dust furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Reported any maintenance issues to front desk to be put in Tels.
- Emptied trash receptacles throughout my floor.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Disinfect phones, light switches and door knobs and other frequently touched objects.
- Maintained and organized cleaning supplies stock and cart.
- Clean And Re-stock public restrooms.
- Completed day-to-day duties on my checklist accurately and efficiently.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Communication with Other Departments to ensure a Clean and safe environment for our Residents and guests.
Cashier/Sales Associate
Dollar Tree
Naperville, IL
06.2020 - 01.2022
- My Second Job
- Cashier / customer service
- Operating the register
- Handling Money
- Stocking Shelves with merchandise
- Cleaning store Putting away go backs
Manager
Darlas gaming cafe
Bridgeview, IL
06.2017 - 10.2020
- Manager for 3 years
- Running everyday operations
- Managing Employees
- Hiring, Training
- Scheduling,Payroll , handling money,Reports ,coupons
- Ordering Supplies through vendors
- Cleaning ,Inventory, organizing store
- Covering shifts if needed
- Shut down during covid / not essential
- Went out of business / Up For Sale
Hostess/Server
Nattys gaming cafe
Crestwood, IL
01.2016 - 05.2017
- Customer service
- Greeted Everyone that walked in with a smile :) served beer and wine
- Operating cash register and money attentive to customers
- Call Technicians if needed
- Cleaning and sanitizing Machines between Customers
- Closing route,Cleaning bathrooms,mop,sweep, vacuum ,restocking merchandise
- Close Reports / paperwork
- Laid off
- Went out of business / up for sale
House Cleaner
Anna Rybka
Oak Lawn, Illinois
06.2009 - 08.2014
- Cleaned Residential Homes
- sweeping, mopping and dusting and vacuuming.
- ON Client's Request Change sheets make the beds.
- Vacuum floors and dust furniture
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Move beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Clean and sanitize kitchens, bedrooms, living rooms and bathrooms.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Deep Clean bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Housekeeping Room Attendant
Days Inn Hotel and Suites
Bridgeview, Illinois
03.2011 - 01.2014
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Communicated with customers about requests for additional supplies or cleaning services.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Sorted and counted linens and organized in storage areas.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Provided guests with information on hotel services and room features.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Responded promptly to guest requests for additional supplies or services.
- Reported damage or theft of hotel property to management.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Responded promptly to requests from guests and other departments.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Ensured compliance with health regulations regarding sanitation procedures.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Communicated effectively with team members about daily assignments and task progress.
- Communicated with maintenance team on damages to repair.
- Replenished room amenities according to established guidelines.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
GED -
Illinois community college board
Remote08.2015
Skills
- Window cleaning
- Power tools
- Stocking
- Hospitality
- Hotel experience
- Residential painting
- Groundskeeping
- Painting and patching
- Plumbing repairs
- Work order processing
- Equipment installation
- Residential cleaning
- Facilities maintenance
- Assisted living Housekeeper
- Staff training
- Order entry
- Cash register
- Hiring
- Carpet cleaning
- Electrical experience
- Cash handling
- Bus driving
Certification
Driver's License
Timeline
Housekeeper
The Birches Assisted Living
10.2020 - 05.2022
Facilities Technician
The Birches Assisted Living
10.2020 - Current
Cashier/Sales Associate
Dollar Tree
06.2020 - 01.2022
Manager
Darlas gaming cafe
06.2017 - 10.2020
Hostess/Server
Nattys gaming cafe
01.2016 - 05.2017
Housekeeping Room Attendant
Days Inn Hotel and Suites
03.2011 - 01.2014
House Cleaner
Anna Rybka
06.2009 - 08.2014
GED -
Illinois community college board