Melissa Kryston
Inman,SC
Summary
Experienced Software Developer with a robust background in data manipulation and analytics. Skilled in project management and team leadership, proficient in identifying user needs and implementing precise system changes. Recognized for delivering technical support and training, enhancing processes, and improving communication within teams.
Overview
12
12
years of professional experience
Work History
Senior IT Application Developer
1st Franklin Financial
Toccoa, GA
12.2023 - 05.2026
- Developed and maintained software applications for financial solutions.
- Collaborated with cross-functional teams to gather and clarify requirements for software development.
- Implemented coding standards and best practices to enhance software quality and maintainability.
- Troubleshot and resolved application issues, ensuring minimal downtime and optimal performance.
- Identified, debugged, and fixed system bottlenecks and problems.
- Debugged existing code base to identify potential problems or areas of improvement.
- Facilitated migration of legacy systems to modern application frameworks and architectures.
- Designed user interfaces to enhance customer experience and engagement.
- Provided technical support and training to team members on new systems.
Software Development Engineer
Regional Management Corporation
Greenville, SC
01.2017 - 12.2023
- Agile Lead Engineer that handled design plans, sprint planning, bandwidth allocation, SLAs, code pull request review and development for new state rollout for footprint expansion and new capitalizable money.
- Led design plans, sprint planning, bandwidth allocation, SLAs, code pull request reviews, and development for production defects in NLS loan application software, web applications, and console applications.
- Developed SQL/VB/C#/.NET solutions for critical system defects and initial state regulation rollout to enhance operational footprint.
- Coordinated migration from ParaData to NLS state-by-state to ensure data integrity and performed necessary data repairs due to misalignment between legacy system and NLS functionality, while building state regulatory functionality within the NLS platform.
- Develop SSIS/SSRS for many departments to increase focus on key performance indicators and improve client relations with existing and prospective vendors and merchants.
- Theintersectgroup.com
Database Administrator
Grace Hill
Greenville, SC
07.2016 - 01.2017
- Tuned and optimized queries by altering database design, analyzing different query options, and indexing strategies.
- Maintained data integrity during migration from SQL database environment to Ruby environment.
- Resolved GIT HelpDesk tickets related to front-end user issues through front-end testing and backend analysis.
Operations Analyst
Resurgent Capital Services
Greenville, SC
11.2014 - 01.2016
- Utilized T-SQL, Excel, root cause analysis, and process automation to create and automate customizable reporting decks and establish operational workflow processes and project waterfalls.
- Developed and automated T-SQL process for departmental letters ensuring compliance with state and federal third-party debt collection practices.
- Optimized automatic dialer system by setting up inbound IVR, deploying campaign templates, and automating the building process of daily dialer campaigns.
- Built, automated, and maintained departmental reporting decks via T-SQL and Report Builder.
Education
M.D. - Applied Management
Grand Canyon University
Phoenix, AZ05-2016
Bachelor of Arts - Architecture
Clemson University
Clemson, SC06-2004
Skills
- SSIS/SSRS
- DevOps proficiency
- System upgrades
- Process Automation
- Technical Design
- Team leadership
- Training and mentoring
- End-user training
- Root Cause Analysis
- Strong analytical mind
- Agile Methodologies
- SQL/VB/C#/NET Solutions
- Front-end and Back-end Testing
- Data Integrity and Migration
- Cross-Functional Team Leadership
Timeline
Senior IT Application Developer
1st Franklin Financial
12.2023 - 05.2026
Software Development Engineer
Regional Management Corporation
01.2017 - 12.2023
Database Administrator
Grace Hill
07.2016 - 01.2017
Operations Analyst
Resurgent Capital Services
11.2014 - 01.2016
M.D. - Applied Management
Grand Canyon University
Bachelor of Arts - Architecture
Clemson University